Data roaming in US won't activate

I’ve tried all of the fixes you suggest to others. Not working. I’d like a refund on my £35 please. How do I go about claiming that?

The solution I found was to get an eSim through Airalo - in 5 minutes I was online with no bother.

Okay, ​@Don P, for a refund you’d need to speak to an iD customer adviser by using their online Live Chat service, or by PM using Facebook or X. 

• Live Chat. F.A.Q.

• How do I contact iD Mobile? F.A.Q.

These community articles might help. 

Hello ​@Don P 

Thank you for getting in touch with us here on the community. 

We are very sorry to hear you have not been able to use your data add on whilst roaming. 

Have you been able to speak to the Live Chat team? If not, please let us know and we can assist you further from here. 

Thanks,

Nat 

Hi, I am in the same position, yesterday whilst still the UK I opted for the roaming for the USA.

It is the £35 package for 10 days.

I’m in Florida now. anyway, arrived and I always ring home to my husband to let him know I had arrived.

Just kept getting a message, sorry no calls allowed!  
 

I got a message saying the roaming was activated and wouldn’t interfere with the cap?

But it does! Just tried again, same thing.

Also says my next bill will be £78, now my normal monthly plan costs me £29 a month, then ID have put on the £35 for 10;days USA roaming which isn’t working. But that doesn’t come to £78.

This is bad no phone working, my husband was worried and thankfully could ring me, what is going on with this roaming?

I got hold of someone at ID by using Facebook DM. I’ll claim a refund once the add on has expired.
Thanks fo coming back to me.

Thank you for letting us know ​@Don P, glad to hear the team were able to help. 

Please get in touch if you need any additional support. 

Nat 

Hi ​@Ditzykit 

Thanks for getting in touch. 

The add on is used for data and not calls or texts sorry. 

Are you able to use the data service whilst in the USA? 

Nat 

No. That was the problem. I went with another solution in the end.

Hi Natalie

It wouldn’t let me use any data and had to log into the airport wi-fi.

My phone wouldn’t work for anything.

Its a lot of money for something not useable

When I switch the hotel WiFi off on my phone, it says no data?

So when I’m out it’s useless.

Also my next bill at £78?  As I can’t use the phone what are the other costs for.

please can you help.

Still nothing on the phone working, I switched the hotel’s wi fi off on my phone.

Tried the Uber app and nothing, came up in Red no connection.

No word from the technical team..

I do hope this won’t be charged to my account, 2 days in now.

So glad wi-fi  has been available.

We are very sorry to hear this ​@Ditzykit 

Can you please confirm which network you are connecting too?

Have you tried manually searching and selecting a different available network?

Thanks, 

Nat 

Hi Nat

Its T Mobile network, no other network comes up.

Just retried but still can’t access any data.

Only WiFi 

it’s now on day 3

Hey there ​@Ditzykit, sorry to hear this.

Is the issue still on-going?

We can drop you a PM to investigate further if you’d like?

Thanks,

Tyler

Hi Tyler

yes this is day 5 now!

Been relying on WiFi and WhatsApp.

Have corresponded with Nat?

Also on Wednesday 29th of January got in touch with Live chat, said they’d be in touch a technical team?

But no word,  you feel in the dark without phone help!

Thanks for getting in touch

Hi ​@Ditzykit 

Thanks for your reply. 

We have received your private message and will get back to you as soon as possible.

Thank you for your patience.

Nat