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Data Rollover not working since new app

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  • dlamp
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I have 5gb a month, I rolled over 3 from last month totalling 8 gb, I have used 5gb this month but the 3gb i rolled over isn’t working since the new app update. It is showing 0gb of 5gb remaining instead of 3gb of 8gb remaining. Where has the data gone, I also can’t find a setting to turn data rollover on or off in the new app

Best answer by Tyler C

Hey there @dlamp, no problem. 

 

Has the data rollover shown correctly/moved over correctly now?

 

Thank you,

Tyler

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D
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  • dlamp
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  • 3 replies
  • May 14, 2024

hello? any help?

Tyler C
iD Mobile Employee
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  • Tyler C
  • iD Mobile Employee
  • 4825 replies
  • May 16, 2024

Hey there @dlamp, we’re sorry to hear that.

 

Firstly, we’re aware of some customers allowances showing incorrectly on the new app/website, and we’re working to resolve this ASAP.

 

Secondly, have you changed plan or anything at all recently?

 

Thank you,

Tyler

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D
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  • dlamp
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  • May 16, 2024

I haven’t changed plans. I’m in my new billing period anyway so it doesn’t matter anymore

Tyler C
iD Mobile Employee
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  • Tyler C
  • iD Mobile Employee
  • 4825 replies
  • Answer
  • May 21, 2024

Hey there @dlamp, no problem. 

 

Has the data rollover shown correctly/moved over correctly now?

 

Thank you,

Tyler

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D
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  • dlamp
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  • 3 replies
  • May 21, 2024

Yes it has been moved over correctly now, thanks

Tyler C
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  • Tyler C
    Tyler C
Tyler C
iD Mobile Employee
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  • Tyler C
  • iD Mobile Employee
  • 4825 replies
  • May 22, 2024

@dlamp, we’re very glad to hear, thank you for confirming!

 

Have a lovely evening :)

 

Tyler

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  • Hw1983
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  • 2 replies
  • July 30, 2024

Hi,

 

Sorry to resurrect this thread but I appear to be having the same problem, my bill says I've rolled over 20gb which means 20gb(currently monthly) + 20gb (rollover) = 40gb total but my app is showing I've used 17gb out of 20gb (instead of out of 40gb)

 

Is this issue still ongoing with the app not reporting correctly?

Kash M
iD Mobile Employee
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  • Kash M
  • iD Mobile Employee
  • 8193 replies
  • August 6, 2024

Hi @Hw1983,

Welcome to the Community!

Have you recently changed your plan or upgraded?

I would also advise logging into the website to see if that shows something different.

 

Kash

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  • Hit
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  • 12 replies
  • September 28, 2024
Kash wrote:

Hi @Hw1983,

Welcome to the Community!

Have you recently changed your plan or upgraded?

I would also advise logging into the website to see if that shows something different.

 

Kash

I've had a 1.5gbp plan for ages. I was given 500mb complimentary every month as well. This data was getting rolled over prior to the app update .

 

Now I can only see 1.5gb data. The extra 500mb is gone.  And nothing is getting rolled over! Where do I see rollover on the app? I have made no plan changes. 

 

Can you please fix? 

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