I have 150G of data on my account and carried over 150G , what is this if i have now used all my allowance and my cap? And still have 260G combined allowance left?
Solved
date capping and allowance balance
Best answer by Kash M
Hi
Welcome to the Community!
Please can you please provide further information regarding your query?
If it’s regarding only 260GB being available when you believe it should be 300GB, please see the below:
How does Data Rollover work?
1. Last Month
Last month you had some data left over. Data Rollover gives you a second chance to use it.
2. This Month
Your unused data is rolled over to this month, and gets used first. You've got all month to use it up.
3. Next Month
Your unused monthly data allowance always rolls over to the next month.
It sounds like you only had 110GB that was eligible for rollover.
Kash
This topic has been closed for replies.
+24Hi
Welcome to the Community!
Please can you please provide further information regarding your query?
If it’s regarding only 260GB being available when you believe it should be 300GB, please see the below:
How does Data Rollover work?
1. Last Month
Last month you had some data left over. Data Rollover gives you a second chance to use it.
2. This Month
Your unused data is rolled over to this month, and gets used first. You've got all month to use it up.
3. Next Month
Your unused monthly data allowance always rolls over to the next month.
It sounds like you only had 110GB that was eligible for rollover.
Kash
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