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Error message on trying to switch with PAC

Anna Lee
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I am trying to switch my new number using PAC. The form pops up with “Something went wrong!” when I try to submit. It doesn’t say what went wrong! I can’t submit the form

Best answer by andewhite

The iD switching timeframe guidelines are:

 

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andewhite
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  • August 19, 2023

Did you submit your PAC at the point of purchase @Anna Lee?

Your PAC can only be used once.

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Kash
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  • Kash
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  • August 21, 2023

Hi @Anna Lee,

Welcome to the Community!

Just checking if you used the PAC code already as @andewhite advised.

Please let us know if you require further assistance.

 

Kash

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Anna Lee
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  • Anna Lee
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  • August 21, 2023

It wouldn’t submit in Firefox at all, it did go through in Chrome. I don’t know if that counts as having used it once. It stated my number would change over today. It has not Does this mean I can’t keep my number now??

andewhite
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  • August 21, 2023

The iD switching timeframe guidelines are:

 

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Anna Lee
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    Anna Lee
Tom
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  • August 24, 2023

Hi @Anna Lee 

 

Ports would happen between 8am and 10pm on the date selected/given, please let us know if you need anything else.

 

Tom

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J
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  • jjj333
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  • September 5, 2023
Anna Lee wrote:

It wouldn’t submit in Firefox at all, it did go through in Chrome.

 

This is correct. The page at https://switching.idmobile.co.uk/customerPortIn fails in Firefox (tested v115) due to CORS policy. The front end error message is "Something went wrong!". Please see below for the Console error message.

Cross-Origin Request Blocked: The Same Origin Policy disallows reading the remote resource at https://dcg-prd-as-proxy.eu-gb.ace.ibm.com/microsite/v1/request?requestType=pacstacinnewapi. (Reason: CORS request did not succeed).

 

@Tom This needs to be fixed on your end! There have been multiple complaints about it on the forum over the past year (e.g https://community.idmobile.co.uk/ask-a-question-18/pac-code-something-went-wrong-error-45897 )

Tom
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  • September 5, 2023

Hi @jjj333 

 

We’ll feed this back.

 

Tom

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Nicola v
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  • Nicola v
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  • December 9, 2023

I’m trying to transfer my number.  I’ve filled the form in just keeps saying “something went wrong” I haven’t used the pac before now , my band is in capitals..it’s really frustrating for something that is usually  so easy!!! 

Tom
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  • December 11, 2023

Hi @Nicola v 

 

Does the transaction number you’re using begin with a 4?

 

If not, please let us know so we can get in touch.

 

Tom

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