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how do add-ons work?

  • September 18, 2023
  • 3 replies
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  • Anonymous

Last week I bought a 3GB add-on to last a month.

today I had a message that I’ve used 100% of the data in my plan.

I thought the add-on would give me more data.

I am confused - please could someone explain.

Best answer by Kash M

Hi @Diane K,

Welcome to the Community!

I’m glad that @andewhite could help.

If you require further assistance, please let us know.

 

Kash

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    3 replies

    andewhite
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    • andewhite
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    • 12550 replies
    • September 18, 2023

    Never tried an add-on myself, but the following forum articles might help @Diane K.

    ​

    ​

    Forum member (non-iD).
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      1 Anonymous user
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    • Anonymous
    • 0 replies
    • September 19, 2023

    Thank you - the first link was useful. I'll wait & see how it goes.

    andewhite
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    • andewhite
      andewhite
    Kash M
    iD Mobile Employee
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    • Kash M
    • iD Mobile Employee
    • 8256 replies
    • Answer
    • September 20, 2023

    Hi @Diane K,

    Welcome to the Community!

    I’m glad that @andewhite could help.

    If you require further assistance, please let us know.

     

    Kash

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
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      1 Anonymous user

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