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how do add-ons work?

  • September 18, 2023
  • 3 replies
  • 176 views

Diane K
New
 Contributor

Last week I bought a 3GB add-on to last a month.

today I had a message that I’ve used 100% of the data in my plan.

I thought the add-on would give me more data.

I am confused - please could someone explain.

Best answer by Kash

Hi @Diane K,

Welcome to the Community!

I’m glad that @andewhite could help.

If you require further assistance, please let us know.

 

Kash

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3 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 12380 replies
  • September 18, 2023

Never tried an add-on myself, but the following forum articles might help @Diane K.


Diane K
New
 Contributor
  • Author
  • New
 Contributor
  • 1 reply
  • September 19, 2023

Thank you - the first link was useful. I'll wait & see how it goes.


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • Answer
  • September 20, 2023

Hi @Diane K,

Welcome to the Community!

I’m glad that @andewhite could help.

If you require further assistance, please let us know.

 

Kash