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How to activate eSIM when activated on previous phone?


I upgraded near a week ago and I got the eSIM email before receiving my new phone, when I did my current service and data dropped out as I assume they switched my contract over.

 

I activated it on that phone, now I have the new phone but the qr isn’t working and I can’t get it working on my new phone, any suggestions?

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3 replies

Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • 1860 replies
  • October 2, 2024

@dan1e234 -

Contact Live Chat for a replacement - type ‘Speak to someone’ to connect to an agent.

Thanks.


  • Active Contributor
  • 6 replies
  • October 2, 2024

Im having exact same issue and Im at work now with no phone call ability - off to airport after to collect a family member - no calls no text and wont have wifi to whatsapp - why would they disable my existing phone before i setup my new phone - think im in cooling off period so phone will be going back and new supplier sought 


Matthew T
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 1860 replies
  • October 2, 2024

@Angst1616 -

I replied here: 

Thanks.