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I don't receive sms from hmrc, mobile banking, whatsapp... it is the One-time password messages that I am not receiving from different services.

R
Community Member


I don't receive sms from hmrc, mobile banking, whatsapp...

it is the One-time password messages that I am not receiving from different services.

Best answer by Mohsin

Hi @raoufaslam 

We are sorry to hear this. We will send you a Private Message so we can look into this. To view the message sent.  Simply click on your profile icon in the top right, then go to your private messages.

-Mohsin

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8 replies

R
Community Member
  • raoufaslam
  • Author
  • Community Member
  • 0 replies
  • March 31, 2021


I don't receive sms from hmrc, mobile banking, whatsapp...

it is the One-time password messages that I am not receiving from different services.

what could be the possible solution.

Mohsin
iD Mobile Employee
  • Mohsin
  • iD Mobile Employee
  • 2173 replies
  • Answer
  • March 31, 2021

Hi @raoufaslam 

We are sorry to hear this. We will send you a Private Message so we can look into this. To view the message sent.  Simply click on your profile icon in the top right, then go to your private messages.

-Mohsin

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
Andrei D.
Community Member
  • Andrei D.
  • Community Member
  • 0 replies
  • April 1, 2021

How was this solved? I have same issue and cannot get codes for auth in any apps

 

F
Active Contributor
  • Fanta
  • Active Contributor
  • 9 replies
  • April 1, 2021
Andrei D. wrote:

How was this solved? I have same issue and cannot get codes for auth in any apps

 

I'm also having the same issue, have spoken to id mobile on live chat two days in a row but there no help its still not working 

Andrei D.
Community Member
  • Andrei D.
  • Community Member
  • 0 replies
  • April 1, 2021

they’ve opened a ticket for me but have to wait 24-48h to get someone working on it 

Mohammed H
iD Mobile Employee
  • Mohammed H
  • iD Mobile Employee
  • 7962 replies
  • April 2, 2021
Fanta wrote:
Andrei D. wrote:

How was this solved? I have same issue and cannot get codes for auth in any apps

 

I'm also having the same issue, have spoken to id mobile on live chat two days in a row but there no help its still not working 

 

Hello @Fanta, I’ve replied to you on your thread your issue sounds like it could be a separate issue, please check this and reply there so we can troubleshoot.

 

Mohammed

 

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
AMitchell
Community Member
  • AMitchell
  • Community Member
  • 0 replies
  • April 2, 2021

I'm having this problem too. Haven't been able to receive OTP codes or SMS access codes from HMRC, retailers or other services, for 2 days. 

Will R
iD Mobile Employee
  • Will R
  • iD Mobile Employee
  • 4103 replies
  • April 3, 2021

Hi @AMitchell,

 

Have you tried powering down the handset for 10 minutes and removing the SIM card? 

 

Also, are you a relatively new customer that’s ported a number recently?

 

Will

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