Hello,
Hope you're well. I have lost my sim card and I tried to log into my account but I cannot remember the password. Please it is really urgent to get access to my account.
Thank you.
Question
I have lost the sim card and I do not remember the password
This topic has been closed for replies.
Hi Izabella, do you need to block your sim? or are you just trying to log into your online account?
On iD’s website it says you can still block your sim by using the automated phone service and select option 5 from the options to block your sim.
Hope this helps, stay safe!
Sorry to hear you have lost your SIM and are having difficulties.
Are you the individual that signed up for the account instore or online? For the information to match up correctly it needs to be that of the account holder.
Have a look at here at our My Account and iD Mobile app FAQ’s, hopefully the answer to your query is there.
If not, we’ll need you to contact us directly, I’m afraid our contact centres are closed due to ongoing situation.
If you could please send us an email along with your Community username and a link to this topic.
We’ll pick this up,
Rich C
_
Has my post answered your query? Then please mark it as answered so others can benefit.
Not the answer you were looking for?
Create a new topic and ask a question to the iD Community.
Create a topic
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.