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im unable to delete id provided number iphone

L
Community Member

I wanted to keep my number but the number provided by ID mobile is STILL showing in my iPhone and despite turning off iMessage AND FaceTime, it still won’t let me delete it!!   I’m getting annoyed now that I can’t get to speak to a customer service agent 

Best answer by Kash M

Hi @MJoyner79,

I would advise to try the below:

1)    Turn off iMessage (Settings > Messages)
2)    Restart your phone (by pressing and holding the on/off button)
3)    Tap Settings > Phone > My Number and confirm that it is correct. 
4)    If it is not correct, please enter the correct number
5)    Turn iMessage back to On (Settings > Messages)
6)    Finally, go to Settings > Messages > Send & Receive and see if the correct number is displayed under “Start new conversations from:”. 

 

Kash

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4 replies

WelshPaul
Platinum 
Contributor
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  • WelshPaul
  • Platinum 
Contributor
  • 3084 replies
  • June 22, 2023

Have you tried a network reset?

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
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Kash M
iD Mobile Employee
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  • Kash M
  • iD Mobile Employee
  • 8193 replies
  • June 26, 2023

Hi @Lozzie23,

Welcome to the Community!

Just checking if you still require assistance with this?

It may be worth removing the SIM and reinserting it, then resetting your network settings.

 

Kash

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
M
Active Contributor
  • MJoyner79
  • Active Contributor
  • 7 replies
  • June 14, 2024

Having a similar issue and have tried everything suggested and nothing lets me change from my IDPhone number to my old number

Kash M
iD Mobile Employee
Forum|alt.badge.img+24
  • Kash M
  • iD Mobile Employee
  • 8193 replies
  • Answer
  • July 2, 2024

Hi @MJoyner79,

I would advise to try the below:

1)    Turn off iMessage (Settings > Messages)
2)    Restart your phone (by pressing and holding the on/off button)
3)    Tap Settings > Phone > My Number and confirm that it is correct. 
4)    If it is not correct, please enter the correct number
5)    Turn iMessage back to On (Settings > Messages)
6)    Finally, go to Settings > Messages > Send & Receive and see if the correct number is displayed under “Start new conversations from:”. 

 

Kash

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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