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Lost phone ,cannot connect number to account

  • April 8, 2024
  • 1 reply
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Carolpig
Community Member

My dad recently lost his phone and has tried to get a replacement sim with no luck. We have tried to set up an online account which he now has but cant add his number as it tries to text it and we don’t have access. is there any other way to connect his number to the account,

Best answer by Tom

Hi @Carolpig 

 

We’d recommend the account holder visiting their local Currys store, picking up a replacement SIM card and activating it here.

 

Tom

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Tom
iD Mobile Employee
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  • iD Mobile Employee
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  • April 12, 2024

Hi @Carolpig 

 

We’d recommend the account holder visiting their local Currys store, picking up a replacement SIM card and activating it here.

 

Tom