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Thomas Smyth
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 Contributor

hi I payed my bills for my phone  and my wife phone  but her phones not  working to make calls 

Best answer by Tyler C

Hey there @Victor Shafier, we’re sorry to hear that. Have you turned off the adult content filter via the iD Mobile app/website? Have you also ensured that adult content filter is disabled via the browser you’re using, as some browsers use their own content filters too.

 

On top of this, some web-pages simply are blocked from being used on Three UK’s network, and subsequently, ours, as we use Three UK’s network, so that could also be the reasoning.

 

Kind regards,

Tyler

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    18 replies

    Thomas Smyth
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    • Thomas Smyth
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    • New
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    • 1 reply
    • February 15, 2024

    Hi my name is Thomas Smyth  and u like to talk to someone  about  my phones bills  payed but one not working [REDACTED]

    andewhite
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    • andewhite
    • Platinum 
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    • 12459 replies
    • February 15, 2024
    Thomas Smyth wrote:

    Hi my name is Thomas Smyth  and u like to talk to someone  about  my phone’s bills  paid but one not working 07752269277

    Hey @Thomas Smyth, posting your personal details here is just what bad actors, fraudsters and scammers look for in this public forum. 

    Anyone with Internet access can read your forum posts, so you might become the victim of fraud.

    Contact iD support using their online chat service - https://idmobile.co.uk/live-chat. 

    The advisors work until 8pm on weekdays.

     

    Forum member (non-iD).
    Tom B
    iD Mobile Employee
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    • Tom B
    • iD Mobile Employee
    • 8434 replies
    • February 16, 2024

    Hi @Thomas Smyth 

     

    Are you the account holder for your Wife’s phone?

     

    If so please let us know if you’re still having issues so we can get in touch and take a look.

     

    Tom

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    Hickster
    New
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    • Hickster
    • New
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    • 1 reply
    • March 26, 2024

    Hi I went to pay my bill on the phone it said my card failed so tried another and it took payment from both cards how do I get a payment back 

    Kash M
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Kash M
    • iD Mobile Employee
    • 8193 replies
    • March 29, 2024

    Hi @Hickster,

    Welcome to the Community!

    Is the payment pending or is it showing as process?

    Is your iD Mobile account currently in credit? If so we can PM you to process a refund but a direct debit set up will be required.

     

    Kash

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    M
    New
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    • munshio
    • New
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    • 1 reply
    • April 16, 2024

    Hi,

    I want to use ID mobile and I want to discuss so would u talk with me pls.

    thx

    andewhite
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    • andewhite
    • Platinum 
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    • 12459 replies
    • April 16, 2024
    munshio wrote:

    Hi,

    I want to use ID mobile and I want to discuss so would u talk with me pls.

    thx

    In that case, just call the iD sales team, @munshio.  

    Contact iD sales on 020 7139 1397.

    Forum member (non-iD).
    Tom B
    iD Mobile Employee
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    • Tom B
    • iD Mobile Employee
    • 8434 replies
    • April 18, 2024

    Hi @munshio 

     

    To see our deals and join iD Mobile we'd recommend the main website or the sales team on 0207 139 1397.

     

    https://www.idmobile.co.uk/

     

    Tom

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    Victor Shafier
    New
 Contributor

    I am having trouble accessing adult content when I am out and away from a wifi connnection

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • 4825 replies
    • Answer
    • April 29, 2024

    Hey there @Victor Shafier, we’re sorry to hear that. Have you turned off the adult content filter via the iD Mobile app/website? Have you also ensured that adult content filter is disabled via the browser you’re using, as some browsers use their own content filters too.

     

    On top of this, some web-pages simply are blocked from being used on Three UK’s network, and subsequently, ours, as we use Three UK’s network, so that could also be the reasoning.

     

    Kind regards,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Saeid Noori
    New
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    • Saeid Noori
    • New
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    • 2 replies
    • June 26, 2024

    Hi

    I hope you are well.

    I want to know when do you switch my old number to iD mobile?

    Thanks 

    H
    New
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    Hi can I use my sim abroad?

    Tom B
    iD Mobile Employee
    Forum|alt.badge.img+25
    • Tom B
    • iD Mobile Employee
    • 8434 replies
    • July 17, 2024

    Hi @Saeid Noori 

     

    I believe we’ve resolved this in PMs.

     

    Tom

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    Tom B
    iD Mobile Employee
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    • Tom B
    • iD Mobile Employee
    • 8434 replies
    • July 17, 2024

    Hi @Hashmat usman 

     

    Yes, you’ll be able to use your plan while in our inclusive roaming zones.

     

    You’ll also be able to use it out of the inclusive roaming zones, however usage will cost extra.

     

    https://www.idmobile.co.uk/help-and-advice/international-and-roaming-charges

     

    Tom

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    A
    New
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    • Akli Azem
    • New
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    • 2 replies
    • July 19, 2024

    I want to unlock my phone to use different networks 

    A
    New
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    • Akli Azem
    • New
 Contributor
    • 2 replies
    • July 19, 2024

    I want to use different SIM cards how can inlock  my ph

    Amba Mambula Luathy
    New
 Contributor

     Hi!!!

     Dear,

     Please help me about my phone the numbers I try to top is note connect to service pay mobile online

      

    Kash M
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Kash M
    • iD Mobile Employee
    • 8193 replies
    • August 6, 2024

    Hi @Akli Azem,

    Welcome to the Community!

    Your handset should already be unlocked to all UK networks if you purchased from iD Mobile.

    Have you tested another network SIM in the handset?

    @Amba Mambula Luathy what happens when you try and top-up?

     

    Kash

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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