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New contract


I have recently taken a new contract out with you and my old number was supposed to be transferred today. I have contacted my old provider to be told that they have not received anything from you  so I will be charged another month. I can not access my account as the security number does not come through and the live chat keeps saying too busy. I would like to speak to someone ?

Best answer by andewhite

Okay @J Rutter, I’d recommend talking directly to iD customer service by using Facebook Messenger, or Twitter (X) DM for assistance with this issue.

The agents work until 8pm on weekdays (6pm at weekends).
🤞

 

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5 replies

andewhite
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Contributor
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  • Platinum 
Contributor
  • 12470 replies
  • Answer
  • August 4, 2023

Okay @J Rutter, I’d recommend talking directly to iD customer service by using Facebook Messenger, or Twitter (X) DM for assistance with this issue.

The agents work until 8pm on weekdays (6pm at weekends).
🤞

 


  • Author
  • Community Member
  • 0 replies
  • August 4, 2023

Thank you I will try that !


Kash M
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • August 6, 2023

Hi @J Rutter,

Welcome to the Community!

I hope that you managed to get in contact with somebody.

If you still require assistance, please let us know here and we can send you a PM.

 

Kash


  • Community Member
  • 0 replies
  • August 28, 2023

Can I speak with assistant please?


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8484 replies
  • August 30, 2023

Hi @ania26038 

 

Welcome to the iD Mobile Community, this is built of forum members and staff of iD Mobile, this is a public forum so please refrain from posting any personal details.

 

How can we help?

 

Tom