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New to ID only received 1 confirmation but ordered 2 sim cards

Katkin51
Community Member

I have ordered 2 sim card plans but have only received confirmation for one. Can't get to speak to anyone!

Best answer by andewhite

Okay @Katkin51, unfortunately you can’t call iD customer services, you have to chat with them online using the iD live chat service. 

The agents work until 8pm on weekdays.

The iD telesales team might be able to help though - contact this team on 020 7139 1397, during normal office hours.

 

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2 replies

andewhite
Platinum 
Contributor
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  • andewhite
  • Platinum 
Contributor
  • 12470 replies
  • Answer
  • July 20, 2023

Okay @Katkin51, unfortunately you can’t call iD customer services, you have to chat with them online using the iD live chat service. 

The agents work until 8pm on weekdays.

The iD telesales team might be able to help though - contact this team on 020 7139 1397, during normal office hours.

 

Forum member (non-iD).
Mohammed H
iD Mobile Employee
  • Mohammed H
  • iD Mobile Employee
  • 7962 replies
  • July 21, 2023

Hey @Katkin51,

it may be best to contact our Sales Team to check the order as the second one may have failed security checks.

Mohammed

 

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