No connection following port

I guess iD Mobile rely on most customers not taking their complaint to the Communications Ombudsman - I believe there’s a cost involved for iD if a complaint goes to the ombudsman.

Probably wise to cut your losses and run @Ro-me-ro - seems like iD don’t really care enough to put things right when they’ve gone wrong.

One of the offers I got from them was to return the phone and get a refund of the up front cost I paid.. but no refund of the monthly line rental charges… I would have literally been worse off taking that offer!

In the end they have discounted my termination fee by just about a sufficient amount to cover the purchase of an alternative service for the same period of time I would have been contracted.   The resolution I wanted was for my service to work with a little GWG for the time spent, but if they can’t fix something as basic as this after 9+ weeks to be released from the contract at least gives me freedom again.

Thanks for your comments and advice along the way.

Hi @Ro-me-ro,

Sorry to hear that you didn’t get the resolution you were looking for.

However glad to hear that this is resolved.

If you do require any assistance in the future, you can get back to us via the Community.

Kash

...and today my port from iD to vodafone completed.   2.5 months later I am finally able to receive a phone call again.  This experience will make me think twice before taking out a long term contract ever again...

Hi @Ro-me-ro,

Sorry to hear that it took soo long but glad to hear that you managed to get it sorted in the end.

If you do require further assistance, please let us know.

Kash