Skip to main content
Solved

Number not transferring


Gilly Lambert
Community Member

I upgraded a few weeks ago, through the app.  I hoped taht this would mean that my number automatically transferred.  My number didn't transfer, I requested a PAC code which I successfully submitted (apparently) before Easter, but my number still doesn't seem to have transferred.  What can I do?  My old contract expires in a few days and I don't want to change.

Best answer by Mohammed

K2kyle wrote:

Same here,

 

I received my PAC number 3 days ago (Friday) and put my new SIM in today (Monday) as I was told the number would transfer the next working day.  The number has not transferred over and I can’t access any messages from my old number.  I can’t use the LiveChat and there is no number to contact customer services.  Not impressed so far with iD Mobile

 

Hello @K2kyle  is this following an upgrade?

 

You don’t need to transfer your number via PAC code for an upgrade.

It would mean you have purchased a separate new contract instead of an upgrade.

 

If however, you just mean generally since joining your number has not transferred, try going to the iD app/account and after registering + logging in, click My Servives then Keep your number

 

Mohammed

View original
This topic has been closed for comments

46 replies

Pipkin
Community Member
  • Community Member
  • 0 replies
  • April 21, 2020

I’m having the same problem and no call centre to help! Starting to regret changing network! I’ve submitted the form three times and it’s been nearly a week now. Sorry I can’t help although this question seems to have been posted before so obviously not a new problem.


  • iD Mobile Employee
  • 1428 replies
  • April 22, 2020

Hi @Pipkin @Gilly Lambert 

Welcome to the iD Community.

I’ve sent you a direct message with further information.

Pearl


  • New
 Contributor
  • 2 replies
  • September 7, 2020

Same here,

 

I received my PAC number 3 days ago (Friday) and put my new SIM in today (Monday) as I was told the number would transfer the next working day.  The number has not transferred over and I can’t access any messages from my old number.  I can’t use the LiveChat and there is no number to contact customer services.  Not impressed so far with iD Mobile


Mohammed
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • Answer
  • September 8, 2020
K2kyle wrote:

Same here,

 

I received my PAC number 3 days ago (Friday) and put my new SIM in today (Monday) as I was told the number would transfer the next working day.  The number has not transferred over and I can’t access any messages from my old number.  I can’t use the LiveChat and there is no number to contact customer services.  Not impressed so far with iD Mobile

 

Hello @K2kyle  is this following an upgrade?

 

You don’t need to transfer your number via PAC code for an upgrade.

It would mean you have purchased a separate new contract instead of an upgrade.

 

If however, you just mean generally since joining your number has not transferred, try going to the iD app/account and after registering + logging in, click My Servives then Keep your number

 

Mohammed


  • Active Contributor
  • 8 replies
  • September 23, 2020
Gilly Lambert wrote:

I upgraded a few weeks ago, through the app.  I hoped taht this would mean that my number automatically transferred.  My number didn't transfer, I requested a PAC code which I successfully submitted (apparently) before Easter, but my number still doesn't seem to have transferred.  What can I do?  My old contract expires in a few days and I don't want to change.

I have tried the above but the app isn't working, and i need to keep my number, I submitted my PAC number to ID MOBILE BUT NO SUCCESS.I cant even get hold of ID customer services. I will give it up tomorrow, If my number does transfer I will cancel this contract. Now my old number in my old phone isn't working, keep saying emergency calls only. Never known a company like this that a customer, cannot even get hold of customer services. I am not at all happy, well annoyed. My brothers and sisters were next inline to follow me to ID mobile, now I don't think its worth the hustle. 


Will
iD Mobile Employee
  • iD Mobile Employee
  • 4103 replies
  • September 25, 2020

Hi @jhakizimana,

 

We’ll drop you a Private Message now so we can perform a manual port for you.

 

Will


  • Active Contributor
  • 8 replies
  • September 26, 2020

Hi Will, I, ve just gone into my phone settings, and checked which Huawei P30 I got, and it says "" Huwawei P30 Lite " I ordered Huwawei P30 Lite New Edition, not HUAWEI P30. I ordered the new edition, why would ID mobile send me the wrong phone. My order contract says Huwawei P30 New Edition. Can you help me with this issue please ASAP please? 


Ryan
iD Mobile Employee
  • iD Mobile Employee
  • 4570 replies
  • September 29, 2020

Hi @jhakizimana,

The phone may not call itself the “Huwawei P30 Lite New Edition” within the settings but rather just the Huawei P30 Lite because that’s the actual make and model. If you want to mention this issue to us via the existing PM, we can look into it further.

Ryan


louiserodgersx
Community Member

 

I requested a PAC and got a text from iD about a week ago saying that my old number had transferred however when people try to text my old number, it doesn’t work. How can this be sorted? Thanks 


Will
iD Mobile Employee
  • iD Mobile Employee
  • 4103 replies
  • October 8, 2020

 Hi @louiserodgersx

 

I see i’ve replied elsewhere, but I’ll post it again below for others to see.

 

On your handset settings, please make sure the “My Number” Setting matches the number that you’ve brought across. This should fix the problem.

 

If it’s an iPhone, toggle iMessages off and on again after doing the above.

 

Please let us know how you get on.

Will


Wogan
Community Member
  • Community Member
  • 0 replies
  • October 19, 2020

Hello,

 

I have just purchased a new SIM with yourselves and I have tried to transfer my old number 3 times now and this has still not occurred. 

 

Please can you assist?


Wogan
Community Member
  • Community Member
  • 0 replies
  • October 20, 2020

I’m still awaiting a response?


Will
iD Mobile Employee
  • iD Mobile Employee
  • 4103 replies
  • October 23, 2020

Hi @Wogan,

 

Is there a specific error message that pops up when you’re trying?

 

How is it you’re trying to submit your PAC?

 

Will


Wogan
Community Member
  • Community Member
  • 0 replies
  • October 23, 2020

Hello,

 

Using the link provided on your website. 
 

Can you please send me a private message for you to complete this manually? 
 

Thanks. 


Ryan
iD Mobile Employee
  • iD Mobile Employee
  • 4570 replies
  • October 28, 2020

Hi @Wogan,

I’m sorry to hear that the PAC wasn’t accepted. Our Support Team will PM you now to offer further support.

Ryan


  • Community Member
  • 0 replies
  • November 24, 2020
Will wrote:

 Hi @louiserodgersx

 

I see i’ve replied elsewhere, but I’ll post it again below for others to see.

 

On your handset settings, please make sure the “My Number” Setting matches the number that you’ve brought across. This should fix the problem.

 

If it’s an iPhone, toggle iMessages off and on again after doing the above.

 

Please let us know how you get on.

Will

Hi there, 

 

Ive done this and now I can’t activate iMessage with my number only my email. So I’m very confused as now is not my number at all. 
 

many thanks, 


Steveclark759
Community Member
  • Community Member
  • 0 replies
  • March 29, 2021

Hi I have registered my pac code from my old sim and it doesn’t seem to be working 


Mohsin
iD Mobile Employee
  • iD Mobile Employee
  • 2173 replies
  • March 29, 2021

Hi @Steveclark759 

Are you transferring your number from an existing iD sim to another new iD sim? Or are you transferring from a different network?

-Mohsin


I’ve had this same issue. I’ve just spent ages on the chat to customer services and have launched a complaint about the issue still being a problem. If it has been reoccuring for such a long time they really should have tried fixing it by now. Fingers crossed this issue will be no more.


Will
iD Mobile Employee
  • iD Mobile Employee
  • 4103 replies
  • June 18, 2021

Hi @natania.kobayashi,

 

What specific error are you receiving? Is it an iD number you’re trying to port to another iD line?

 

Will


I was trying to port an old number to ID. I tried several times on Wednesday, I got the succesful message but after 24 hours I still hadn’t received a text message saying that it was transfering, so I tried again. Still received no message today so I tried again and then started a chat about it. I was told Yesterday’s efforts were successful but not Wednesday’s so I’ll be getting the number ported by 6pm on monday. But the problem is clearly not getting fixed as it’s been a problem for over a year!


WelshPaul
Platinum 
Contributor
  • Platinum 
Contributor
  • 2452 replies
  • June 18, 2021

Not all of yesterdays were successful because mine didn’t port over! I had to resubmit my port request and my number finally ported over today. 👍


I've just received a call about my complaint saying that it'll be passed to the improvements team and asked if I'm happy to close my case. There's nothing more that can be done but hopefully this will get resolved because it was not a nice first experience of this service provider. I suggested that a text confirmation of the successful request prior to the port confirmation is received so that we know it's been successful and gone through (otherwise I wouldn't have waited 24 hours!).

Here's hoping.


Michelle
iD Mobile Employee
  • iD Mobile Employee
  • 1540 replies
  • June 20, 2021

Hello @natania.kobayashi 

 

We can check the status of your number port for you.

We’ll send you a private message on here so that we can verify your details. 

To view the message sent.  Simply click on your profile icon in the top right, then go to your private messages. 

 

Thanks. 

Michelle 

iD Mobile 

 


  • Community Member
  • 0 replies
  • August 18, 2021

Hi,

 

I’m having the same issue as everyone else here (which is very telling)

I made sure I gave my PAC code a week ago to give it enough time to transfer my older number over and it’s STILL not been done.

Can someone please get back to me ASAP to sort this out? I NEED my old number.

Thanks!