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number transfer not worked


Helen Ward
New
 Contributor

I've requested my number transfer twice, giving my PAC, and I was given dates in Dec for the transfer, but nothing happened either time. How can I get my old number transferred to iD please?

Best answer by Tom

Hi @Helen Ward 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

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3 replies

Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8436 replies
  • January 3, 2024

Hi @Helen Ward 

 

What date(s) were you given for the transfer to take place one?

 

With the festive period, there have been some delays which we can only apologise for.

 

https://community.idmobile.co.uk/switching-to-id-mobile-132/switching-over-christmas-and-new-year-57323

 

Tom


Helen Ward
New
 Contributor
  • Author
  • New
 Contributor
  • 1 reply
  • January 3, 2024

Hi

I was given 19th Dec and then when it didn't transfer I submitted the request again and was told 21st Dec. It still hasn't been transferred. 

Can you help please. 

Thanks, Helen 


Tom
iD Mobile Employee
Forum|alt.badge.img+25
  • iD Mobile Employee
  • 8436 replies
  • Answer
  • January 4, 2024

Hi @Helen Ward 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom