I don't think it's fair that your continuing to charge me after you disconnected my line and sold the debt to a third party. Have been unable to use the phone and I explained my situation to you guys. With Covid and financial stress in the country, charging me for a service I didn't use is unfair. I don't think I should be charge and please cancel the bill..I still have the outstanding balance to pay which I'm still struggling with.
outstanding bill for services I've not used
Best answer by Mohammed
This is so unfair. Payment plan that will continue to increase each month which brings about a cycle. You guys gotta do better than this please. Things are hard in the country. Job losses and my redundancy is being delayed again
Hello
If the account is disconnected then (if you’re in contract, a termination fee will be applied to any outstanding balance) no more balance will be added.
You’ll be able to set-up a payment plan with the Debt Collection Agency if you cannot afford to pay this in one go.
We’ve sent you a PM so we can raise a complaint and check the account to confirm exactly what the status of this is, however, it’s unlikely to change our response.
Why should they continue to charge me instead of putting a freeze on the account. You guys know things are happening and it's like your taking advantage of the situation.
Did you contact us to notify us you were unable to pay bills? If so, then a 90-day collections hold would have been applied.
EDIT: Upon checking this I can see you were already in contact with us via PM as confirmed here: https://community.idmobile.co.uk/bills-allowances-charges-21/have-recently-lost-my-job-37503
Please reply to the PM directly to pick this up.
Mohammed
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