I have just upgraded with ID and want to keep my number I'm not coming from another network I got a pac code but its now saying if I use it my next bill will be the full amount on the new device and plan
Solved
PAC code
Best answer by Kash M
Hi
Welcome to the Community!
When you select the upgrade option you would keep the same number you would just purchase a new handset or SIM.
However if you have purchased another handset under a new contract with us you won’t be able to move the number between accounts.
Kash
This topic has been closed for replies.
Log in to the iD Community.
Not a member yet? Create an account
Please note: From 31st July 2025, you'll no longer be able to 'Log in with Facebook'. To continue using the iD Community, you'll need to create a password. Click 'Forgot Password?' to get started.
Social Login
Log in with Facebookor
Please enter your email address. If it matches our records, we'll send you instructions to reset your password.