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Phone number transfer delayed


I placed my order on the morning of the 21st Dec providing my PAC code and my transfer was scheduled for the 27th Dec, but the transfer still hasn’t happened. I have read the Switching over Christmas and New Year article which says my transfer should have happened by the 28th December. I am now starting Uni work and need my old number to be able to 2-factor authenticate to online systems. When will the transfer happen? Who can I talk to to find out? The chat bot just says wait 7 days then contact us, but provides no way to make contact!

Best answer by andewhite

Try typing “talk to a person” to avoid the 24/7 chat-bot @2frustrated.

The agents work until 8pm on weekdays. 

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andewhite
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Contributor
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  • Platinum 
Contributor
  • 12470 replies
  • Answer
  • January 3, 2024

Try typing “talk to a person” to avoid the 24/7 chat-bot @2frustrated.

The agents work until 8pm on weekdays. 


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8484 replies
  • January 4, 2024

Hi @2frustrated 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom