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Poor Download Speed / slow 4G

5 years ago
February 29, 2020
32 replies
5177 views

Obliss1
Community Member

Hi everyone. I’m not all that familiar with mobile data.

I have an ID mobile sim and my wife has a virgin mobile sim. Using fast.com, my average download speed is ~1 Mb and my wife’s is ~12 Mb in the same location (home).

Is this simply due to virgin mobile having better signal at our home? I would like to stay with ID if I can, but might need to change to virgin mobile if this slow performance persists.

(We currently don’t have broadband, so are reliant on phone sim for internet connection)

Thanks for any help/advice.

Best answer by Michelle

Hello @Munu

We can check the coverage within your area, we’ll just need to take your postcode.

Are you having problems indoors and outdoors?

Have you tried turning your phone off and back on again, this can sometimes help?

Michelle

iD Mobile

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M

Munu
Community Member
0 replies
4 years ago
March 7, 2021

Hello Mohammed, that’s worked for now thank you, however does that mean I have to keep iMessage switched on as well as normal sms messages ?

Mohammed
iD Mobile Employee
7962 replies
4 years ago
March 7, 2021

Hello @Munu,

I don’t use an iPhone but if I’m correct, iMessage will send a text via iMessage when on WiFi or data.

But if unavailable it’ll default to sending as SMS.

Hope that answers this.

Mohammed

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

M

Munu
Community Member
0 replies
4 years ago
March 7, 2021

Hello Mohammed, thank you for the feedback, it’s all working now. Sms messages being delivered okay.

Mohammed
iD Mobile Employee
7962 replies
4 years ago
March 8, 2021

Hello @Munu,

I’m pleased to hear that it’s all working now :)

Mohammed

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

M

Munu
Community Member
0 replies
4 years ago
March 8, 2021

👍

marzi
Community Member
0 replies
3 years ago
July 6, 2021

Hi - I’m having the same issues. My data speed has dropped right down in the last week or so to around 1mbps whereas previously it was 15-20. My postcode is NG9 1GE