I am opening a new id contract with a better phone before my previous one has run out - am I able to keep my number and transfer any remaining balance onto my new account?
or do I have to terminate my old contract?
Solved
Purchasing a new contract instead of upgrading
Best answer by WelshPaul
No, you cannot transfer a number from one iD Mobile account to another. Your choices are:
- Return the new contract under the cooling off period and upgrade your existing account.
- Cancel your existing account
- Port your existing number out to another network and then port it back over to your new iD Mobile account.
This topic has been closed for replies.
+24No, you cannot transfer a number from one iD Mobile account to another. Your choices are:
- Return the new contract under the cooling off period and upgrade your existing account.
- Cancel your existing account
- Port your existing number out to another network and then port it back over to your new iD Mobile account.
+24Hi
Welcome to the Community!
I can see that
However if you require further assistance or information, please let us know.
Kash
Log in to the iD Community.
Not a member yet? Create an account
Please note: From 31st July 2025, you'll no longer be able to 'Log in with Facebook'. To continue using the iD Community, you'll need to create a password. Click 'Forgot Password?' to get started.
Social Login
Log in with Facebookor
Please enter your email address. If it matches our records, we'll send you instructions to reset your password.