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roaming data stopped working - italy


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andewhite
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Contributor
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  • Platinum 
Contributor
  • 12470 replies
  • January 8, 2024
Raigan Shuter wrote:

I’m currently in Italy my roaming data was working fine and now stopped after 3 days was this issue ever resolved 

Have you tried a NETWORK RESET @Raigan Shuter


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8484 replies
  • January 8, 2024

Hi @Raigan Shuter 

 

If your data was already working and suddenly isn’t this wouldn’t indicate an issue with the network or the settings (unless something was changed), do you have any data left in this allowance?

 

Have you tried resetting network settings?

 

For iPhone;

Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.

 

For Android;

Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth

 

Resetting network settings will NOT reset any personal data (Photos, Videos, Contacts etc) only network settings.

 

Tom