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sending international messages


Florentyna Laba
Community Member

I cannot send any messages outside the UK.  I get message, ID error 0,. What I need to go?  I have some extra money on my account. 

Best answer by andewhite

Have you checked the following @Florentyna Laba?

  • That the International option is turned on in your iD account, by using the iD app or the online account portal “my.idmobile.co.uk”. 
  • That your iD account bill cap high enough to cover the cost of sending multiple text messages to non-UK mobile numbers. 

Alternatively, use WhatsApp or Skype or something similar to send message overseas.
🤞

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2 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 12408 replies
  • Answer
  • August 22, 2023

Have you checked the following @Florentyna Laba?

  • That the International option is turned on in your iD account, by using the iD app or the online account portal “my.idmobile.co.uk”. 
  • That your iD account bill cap high enough to cover the cost of sending multiple text messages to non-UK mobile numbers. 

Alternatively, use WhatsApp or Skype or something similar to send message overseas.
🤞


Mohammed
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • August 27, 2023
Florentyna Laba wrote:

I cannot send any messages outside the UK.  I get message, ID error 0,. What I need to go?  I have some extra money on my account. 

Hey @Florentyna Laba,

As @andewhite mentioned, you need to enable this in the account, then increase your spend cap to allow the chargeable texts.

Mohamed