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sim card issues

Kenneth Fletcher
New
 Contributor

Good evening,

I have just moved to ID mobile, my number was going to be ported over on the 02/01/24, however due to the Xmas post I did not receive my SIM card until the 03/01/24.

i cannot register on the system, using either my old number or the one ID mobile have given me.

where do I go from here ? 

Best answer by andewhite

Maybe wait 24-48 hours, while the iD back-end systems and their web applications resync, then try again.

When I switched to iD Mobile, I found it necessary to try and register online once or twice a day over several days, before I successfully created my iD online account, @Kenneth Fletcher. 

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7 replies

andewhite
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Contributor
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  • andewhite
  • Platinum 
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  • 12550 replies
  • Answer
  • January 3, 2024

Maybe wait 24-48 hours, while the iD back-end systems and their web applications resync, then try again.

When I switched to iD Mobile, I found it necessary to try and register online once or twice a day over several days, before I successfully created my iD online account, @Kenneth Fletcher. 

Forum member (non-iD).
Kenneth Fletcher
New
 Contributor

Thank you, I will give it a day or so.

Tom
iD Mobile Employee
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  • Tom
  • iD Mobile Employee
  • 8584 replies
  • January 4, 2024

Hi @Kenneth Fletcher 

 

With porting and registering an iD Mobile app/website account, it can take some time for the system to sync back up with the new number, I’d try registering maybe 24 hours after your port has completed.

 

Thanks for the help here, @andewhite.

 

Tom

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H
New
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  • Harri6402
  • New
 Contributor
  • 4 replies
  • January 17, 2024

Hi, was this resolved as I am having the same problem, I can also send calls and texts but not receive them 

Kash M
iD Mobile Employee
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  • Kash M
  • iD Mobile Employee
  • 8256 replies
  • January 21, 2024

Hi @Harri6402,

Welcome to the Community!

When did you port your number over?

Have you restarted the handset and reset your network settings?

If you have ported, you may need to update your settings to reflect the correct number.

 

Kash

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H
New
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  • Harri6402
  • New
 Contributor
  • 4 replies
  • January 21, 2024

All sorted now, the porting was slow fully transfer.

I have been given a days line rental as compensation.

Thanks

Kash M
iD Mobile Employee
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  • Kash M
  • iD Mobile Employee
  • 8256 replies
  • January 22, 2024

Hi @Harri6402,

Glad to hear that this is resolved.

Please let us know if you require further assistance.

 

Kash

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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