Hi, recently switched to ID and ported number across, some text messages are coming through to old phone, some to new phone.
Live chat have been as helpful as a chocolate fireguard, any suggestions before I cancel my contract?
Thanks
Solved
Switching Issue
Best answer by andewhite
Okay
This forum article explains the return process.
This topic has been closed for replies.
+26Is your old service provider’s SIM card still working,
Sounds like your switch might’ve gone wrong - be careful what you do next if you want keep your mobile number.
Forum member (non-iD).
1 person likes this
I can't phone out on old phone but it's still receiving the odd message
+26Odd messages may still go to your old phone, if they’re sent (to you) using iMessage or Google RCS protocol, and your old phone is connected to a Wi-Fi network.
The protocol used depends on make and model of your old phone,
Just standard messages are going to old phone/sim. ID have been awful. Looking at leaving while in my cooling period and hopefully keep my number
+26Okay
This forum article explains the return process.
+25Hi
Sorry to hear this, is there a SIM card still active in your old device?
What device was your number transfer fully complete?
Are you sure you’ve turned off RCS or iMessage on the old device?
Tom
Not the answer you were looking for?
Create a new topic and ask a question to the iD Community.
Create a topic
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.