Hi, recently switched to ID and ported number across, some text messages are coming through to old phone, some to new phone.
Live chat have been as helpful as a chocolate fireguard, any suggestions before I cancel my contract?
Thanks
Solved
Switching Issue
Best answer by andewhite
Okay
This forum article explains the return process.
This topic has been closed for replies.
+26Is your old service provider’s SIM card still working,
Sounds like your switch might’ve gone wrong - be careful what you do next if you want keep your mobile number.
Forum member (non-iD).
1 person likes this
I can't phone out on old phone but it's still receiving the odd message
+26Odd messages may still go to your old phone, if they’re sent (to you) using iMessage or Google RCS protocol, and your old phone is connected to a Wi-Fi network.
The protocol used depends on make and model of your old phone,
Just standard messages are going to old phone/sim. ID have been awful. Looking at leaving while in my cooling period and hopefully keep my number
+26Okay
This forum article explains the return process.
+25Hi
Sorry to hear this, is there a SIM card still active in your old device?
What device was your number transfer fully complete?
Are you sure you’ve turned off RCS or iMessage on the old device?
Tom
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