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Switching to iD?


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andewhite
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  • June 17, 2022

What happens, when you come to register for your iD My Account online, if your last name contains a space or hyphen?


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 7745 replies
  • June 19, 2022

Hi @andewhite,

We are aware of this issue occurring on some occasions with space and hyphens. If a customer experiences this issue they can contact us and we can assist further.

 

Regards,

 

Kash


PiersButler
Community Member
  • Community Member
  • 0 replies
  • June 20, 2022

My pac code isn’t working I’ve just requested it how do I speak to a person?


Nikhil P
iD Mobile Employee
  • iD Mobile Employee
  • 261 replies
  • June 20, 2022

Hi @PiersButler

Sorry to hear you’re having an issue with your PAC. What’s the issue you’re having? Are you trying to port-in or out? 

Regards,

Nikhil


Nikhil P
iD Mobile Employee
  • iD Mobile Employee
  • 261 replies
  • June 20, 2022

Hey @andewhite,

As long as the name matches with the name on the account, there shouldn’t be an issue with last names that have a hyphen or a space in it. 

Customers can check how their name appears on the account prior to registering, on the invoice that comes with their SIM/phone. 

If you come across any examples where this isn’t the case, send them over to me, and i’ll look into it. 

Thanks,
Nikhil


PiersButler
Community Member
  • Community Member
  • 0 replies
  • June 20, 2022

We’ve tried to process your PAC, but there is an issue with the information you’ve submitted, please check that you have provided the correct details and try again

 

please advise I’ve double checked it all and correct details


Nikhil P
iD Mobile Employee
  • iD Mobile Employee
  • 261 replies
  • June 21, 2022

Hi @PiersButler

Have you tried switching using the iD Mobile app? If you’re not already registered, you can register using your temporary iD number which can be found on the invoice that came with your SIM, or your welcome email. Once you’ve registered you can find out how to switch in the app. All you need is the mobile number you’re transferring over and your PAC. 

Here’s a Help Hub article on how to register: 

 

Alternatively, a member of the team will be in touch with you this morning via direct message. They’ll be able to assist with processing your switch. The cut off time for next working day switches is 5.30pm. So we’ll get this sorted for you today in time for your switch to be processed tomorrow. 

Thanks,
Nikhil


Mohammed
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • June 21, 2022

Hi @PiersButler,

Did you still need help with this?

It’s possible you are entering your order number instead of your transaction number.

The Transaction number can be found on the invoice.

Try alternatively registering for an iD account first here: https://my.idmobile.co.uk/#tab_default_2

If you have registered, then log-in and click My Services > Keep your number

You should be able to then enter just the PAC and number to keep.

If you still have issues, please let us know.

Also note, when registering, make sure to use the current active number on the iD SIM as the iD number, not the one you want to keep, as we send a code to the active iD SIM only. 

 

Mohammed

 


andewhite
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  • July 8, 2022
Nikhil P wrote:

Hey @andewhite,

As long as the name matches with the name on the account, there shouldn’t be an issue with last names that have a hyphen or a space in it. 

Customers can check how their name appears on the account prior to registering, on the invoice that comes with their SIM/phone. 

If you come across any examples where this isn’t the case, send them over to me, and i’ll look into it. 

Thanks,
Nikhil

Some posts in the iD Community appear to suggest an invoice isn’t always packed with the order item(s) - is that possible?


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 7639 replies
  • July 9, 2022

Hey @andewhite 

 

It’s possible! Usually invoices are included in the packaging with any order but of course there are a couple of outliers!

 

Tom


Suzygomes
Community Member
  • Community Member
  • 0 replies
  • August 7, 2022

 

Hi. I switch phone and now my signal is not working and only came up with emergency calls only. Outside the house works, but inside of any spaces don't. 


Rory C
iD Mobile Employee
  • iD Mobile Employee
  • 1684 replies
  • August 9, 2022

Hey @Suzygomes, sorry to hear this. If your signal was working fine previously, it sounds like it could be an issue with the phone.

Have you tried entering your postcode here to see if there’s any network disruption?

 

Thank you,

Rory


Hello. I’m really struggling with porting over my old number to ID as I have just taken out a contract with you. For some reason I also cannot access the live chat.

Your website is not accepting me transferring over toy uo -- it keeps on saying there is an error but not what or where it is. I’ve downloaded the ID app but that just says “Sorry, your port-in request can’t be submitted at the moment. Please try again later.”

I have my PAC code, my old phone number and my new phone number. I suspect either my name has been spelt incorrectly on your system or the transaction code is wrong, although I’ve copied and pasted it from my invoice as you suggested.

Please can you help.


andewhite
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  • Platinum 
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  • 11680 replies
  • September 5, 2022
troublewithswitching wrote:

Hello. I’m really struggling with porting over my old number to ID as I have just taken out a contract with you. For some reason I also cannot access the live chat.

Your website is not accepting me transferring over toy uo -- it keeps on saying there is an error but not what or where it is. I’ve downloaded the ID app but that just says “Sorry, your port-in request can’t be submitted at the moment. Please try again later.”

I have my PAC code, my old phone number and my new phone number. I suspect either my name has been spelt incorrectly on your system or the transaction code is wrong, although I’ve copied and pasted it from my invoice as you suggested.

Please can you help.

Okay @troublewithswitching, if you can’t get live chat going and you want to get on and submit your PAC, then I recommend using facebook (using Messenger) or Twitter (by Direct Message), to contact the iD social media team for assistance.

FYI, any out-of-hours messages left on social media are picked-up when the social media team next start work.

Good luck @troublewithswitching 
🤞


Stephen Herald
Community Member
  • Community Member
  • 0 replies
  • September 13, 2022

Hi, I am trying to arrange porting and all of the information is correct (as far as I can tell) but It keeps saying something is wrong. 

 

Can you help?


andewhite
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  • September 13, 2022
Stephen Herald wrote:

Hi, I am trying to arrange porting and all of the information is correct (as far as I can tell) but It keeps saying something is wrong. 

 

Can you help?

Okay @Stephen Herald, are you leaving iD Mobile, or trying to join and port a number over to ID by PAC?


Stephen Herald
Community Member
  • Community Member
  • 0 replies
  • September 13, 2022

Trying to join. I keep filling the form in but it says something is wrong.

 

I have also messaged @troublewithswitching 


andewhite
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  • Platinum 
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  • 11680 replies
  • September 13, 2022
Stephen Herald wrote:

Trying to join. I keep filling the form in but it says something is wrong.

 

I have also messaged @troublewithswitching 

Okay @Stephen Herald, I’d recommend contacting the iD Mobile social media customer support team via facebook (with Messenger), or Twitter (by DM (direct message)).
They’ll be able to help with your PAC submission.

Any out-of-hours messages left on facebook or Twitter are handled when the iD social media team next start work - anyway, good luck.
🤞

 


Madi Li
Community Member
  • Community Member
  • 0 replies
  • September 18, 2022

Can’t fins my Transaction number. I bought it from curry’s and when they shipped it I didn’t get a confirmation email from ID and neither when I registered. 


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 7639 replies
  • September 27, 2022

Hi @Madi Li 

 

Are you still having issues finding your transaction number? This should be found in your emails from either us or Currys and begin with a 4.

 

Tom


  • Community Member
  • 0 replies
  • September 28, 2022
PiersButler wrote:

My pac code isn’t working I’ve just requested it how do I speak to a person?

 


andewhite
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  • 11680 replies
  • September 28, 2022
Gretabailey wrote:
PiersButler wrote:

My pac code isn’t working I’ve just requested it how do I speak to a person?

 

Okay @Gretabailey, there is no telephone support with iD Mobile - their help & support are 100% online.

For help obtaining or submitting your PAC, I’d recommend contacting the iD Mobile social media customer support team via facebook (with Messenger), or Twitter (by DM (direct message)).

Any out-of-hours messages left on facebook or Twitter are handled when the iD social media team next start work - anyway, good luck.
🤞


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 7745 replies
  • October 2, 2022

@Gretabailey,

Do you still require assistance with this? If so please get back to us here and we will assist you with your query.

 

Kash


gaz gaz
Community Member
  • Community Member
  • 0 replies
  • October 5, 2022

I've just joined on a £10 30 day rolling contract and I wasn't aware regarding the RPI increase. This is a sneaky trick as nothing was shown on the basket or checkout. I just noticed on my contract.  The reason I changed from EE is I thought iD didn't do the increase on their SIM only plans, only mobile phone plans. Really annoying as I'm thinking of cancelling this rolling contract now.😡


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 7639 replies
  • October 7, 2022

Hi @gaz gaz 

 

iD Mobile SIM only plans are currently exempt from RPI rate changes.

 

Tom