We are aware of this issue occurring on some occasions with space and hyphens. If a customer experiences this issue they can contact us and we can assist further.
We’ve tried to process your PAC, but there is an issue with the information you’ve submitted, please check that you have provided the correct details and try again
please advise I’ve double checked it all and correct details
Have you tried switching using the iD Mobile app? If you’re not already registered, you can register using your temporary iD number which can be found on the invoice that came with your SIM, or your welcome email. Once you’ve registered you can find out how to switch in the app. All you need is the mobile number you’re transferring over and your PAC.
Alternatively, a member of the team will be in touch with you this morning via direct message. They’ll be able to assist with processing your switch. The cut off time for next working day switches is 5.30pm. So we’ll get this sorted for you today in time for your switch to be processed tomorrow.
If you have registered, then log-in and click My Services > Keep your number
You should be able to then enter just the PAC and number to keep.
If you still have issues, please let us know.
Also note, when registering, make sure to use the current active number on the iD SIM as the iD number, not the one you want to keep, as we send a code to the active iD SIM only.
Hi. I switch phone and now my signal is not working and only came up with emergency calls only. Outside the house works, but inside of any spaces don't.
Hello. I’m really struggling with porting over my old number to ID as I have just taken out a contract with you. For some reason I also cannot access the live chat.
Your website is not accepting me transferring over toy uo -- it keeps on saying there is an error but not what or where it is. I’ve downloaded the ID app but that just says “Sorry, your port-in request can’t be submitted at the moment. Please try again later.”
I have my PAC code, my old phone number and my new phone number. I suspect either my name has been spelt incorrectly on your system or the transaction code is wrong, although I’ve copied and pasted it from my invoice as you suggested.
Hello. I’m really struggling with porting over my old number to ID as I have just taken out a contract with you. For some reason I also cannot access the live chat.
Your website is not accepting me transferring over toy uo -- it keeps on saying there is an error but not what or where it is. I’ve downloaded the ID app but that just says “Sorry, your port-in request can’t be submitted at the moment. Please try again later.”
I have my PAC code, my old phone number and my new phone number. I suspect either my name has been spelt incorrectly on your system or the transaction code is wrong, although I’ve copied and pasted it from my invoice as you suggested.
Please can you help.
Okay @troublewithswitching, if you can’t get live chat going and you want to get on and submit your PAC, then I recommend using facebook (using Messenger) or Twitter (by Direct Message), to contact the iD social media team for assistance.
FYI, any out-of-hours messages left on social media are picked-up when the social media team next start work.
Okay @Stephen Herald, I’d recommend contacting the iD Mobile social media customer support team via facebook (with Messenger), or Twitter (by DM (direct message)). They’ll be able to help with your PAC submission.
Any out-of-hours messages left on facebook or Twitter are handled when the iD social media team next start work - anyway, good luck.
Can’t fins my Transaction number. I bought it from curry’s and when they shipped it I didn’t get a confirmation email from ID and neither when I registered.
My pac code isn’t working I’ve just requested it how do I speak to a person?
Okay @Gretabailey, there is no telephone support with iD Mobile - their help & support are 100% online.
For help obtaining or submitting your PAC, I’d recommend contacting the iD Mobile social media customer support team via facebook (with Messenger), or Twitter (by DM (direct message)).
Any out-of-hours messages left on facebook or Twitter are handled when the iD social media team next start work - anyway, good luck.
I've just joined on a £10 30 day rolling contract and I wasn't aware regarding the RPI increase. This is a sneaky trick as nothing was shown on the basket or checkout. I just noticed on my contract. The reason I changed from EE is I thought iD didn't do the increase on their SIM only plans, only mobile phone plans. Really annoying as I'm thinking of cancelling this rolling contract now.