Why is the Live Chat and make a complaint link's not working?
I've only just joined your pathetic service 4 day's ago and I've also opened accounts for my wife and son and I'm not very happy with your service and lack of customer services?
Your Live Chat is not working and the link to make a complaint is not working?
If you can't deliver better customer services then I will cancel all 3 contracts and get a provider which can help customers.
Hi, I bought 2 sim cards one for my work phone and one for my personal phone. I have inserted the correct sim in my personal phone and am attempting to transfer my number to ID but it keeps telling me my PAC code or transaction number is wrong even though I'm sure its correct. Please help! Thank you
I have two phones. iD is my provider for both. I have been unable to transfer my number from my old one to my new one. Due to ignorance I did not upgrade I just went online and bought a new one. Have been unable to get a PAC code. Please help!
I have two phones. iD is my provider for both. I have been unable to transfer my number from my old one to my new one. Due to ignorance I did not upgrade I just went online and bought a new one. Have been unable to get a PAC code. Please help!
Okay @Lesley Fraser-Ward, you can’t move a number from one iD account to another iD account.
You’ll need to get a PAC from iD for the mobile number you want to keep.
Give this PAC to another mobile service provider.
Wait for your new provider in step (2) to confirm the number port has been completed.
Check the number you want to keep works with your new provider.
Get a PAC from your new provider for the number you want to keep.
Give the PAC from step (5) to iD to use with the iD account you’re planning to keep (i.e. your new iD phone).
I can’t find my transaction number. I must have lost the 'Order Complete' email as I only found the ‘Thank You For Your Order’ email and it doesn’t work with the order number.
I can’t find my transaction number. I must have lost the 'Order Complete' email as I only found the ‘Thank You For Your Order’ email and it doesn’t work with the order number.
Any other way of obtaining my transaction number?
The transaction number is printed on the invoice you should receive with the item(s) ordered from iD Mobile.
The emails about your order item(s) don’t have the transaction number.
You might be able to ask iD for a copy of your invoice.
I am trying to submit my PAC number but ID Mobile doesn’t accept it, saying there is an “issue”.
PAC no. from Vodafone:REMOVED
Existing number: REMOVED
I have tried everything and there has been no support from ID Mobile. If I haven’t resolved this by close of tomorrow, I’ll have to cancel this contract.
if i buy a phone via ID mobile and I need to move my current mobile number to ID mobile will I pay any charges? I am asking because when I check the terms and agreement contract it says that changing the phone number will incurr a charge of £25.
hello, I lost my 9-digit transaction number and I need it to transfer the old number from another network to the id . how can i get it?
Have you tried contacting the iD customer support team on Facebook or Twitter? You can do this privately using Facebook Messenger, or use Twitter and send iD a direct message.
The support teams work until 8pm on weekdays (and 6pm at weekends + bank holidays).
My phone number has disappeared. I got a sim off you and got the pac code it then kept the old number but now it has disappeared to the default sim number
Could you let us know a little more about what you’d like to do?
Do you have an existing plan with us and would like a replacement SIM? If so, you won’t need a PAC code, just activate the replacement SIM card in the iD Mobile app/website.
hello, I lost my 9-digit transaction number and I need it to transfer the old number from another network to the id . how can i get it?
Me too hope someone can get back to me can see you didn't get a reply I really need to keep my old number so still using my old sim so this is a waste of money at the minute