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Switching to iD?


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  • Community Member
  • 0 replies
  • October 28, 2022

How do I fill in the PAC form online if I do not have the transaction number


Toffee1963
Active Contributor

Why is the Live Chat and make a complaint link's not working?

I've only just joined your pathetic service 4 day's ago and I've also opened accounts for my wife and son and I'm not very happy with your service and lack of customer services?

Your Live Chat is not working and the link to make a complaint is not working?

If you can't deliver better customer services then I will cancel all 3 contracts and get a provider which can help customers. 

DON'T REPLY TO THIS POST 


Becki Laws
Community Member
  • Community Member
  • 0 replies
  • November 9, 2022

Hi, I bought 2 sim cards one for my work phone and one for my personal phone. I have inserted the correct sim in my personal phone and am attempting to transfer my number to ID but it keeps telling me my PAC code or transaction number is wrong even though I'm sure its correct. Please help! Thank you

 


Lesley Fraser-Ward
Community Member

I have two phones. iD is my provider for both.  I have been unable to transfer my number from my old one to my new one. Due to ignorance I did not upgrade I just went online and bought a new one. Have been unable to get a PAC code. Please help!


andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 11680 replies
  • November 10, 2022
Lesley Fraser-Ward wrote:

I have two phones. iD is my provider for both.  I have been unable to transfer my number from my old one to my new one. Due to ignorance I did not upgrade I just went online and bought a new one. Have been unable to get a PAC code. Please help!

Okay @Lesley Fraser-Ward, you can’t move a number from one iD account to another iD account.

  1. You’ll need to get a PAC from iD for the mobile number you want to keep.
  2. Give this PAC to another mobile service provider.
  3. Wait for your new provider in step (2) to confirm the number port has been completed.
  4. Check the number you want to keep works with your new provider.
  5. Get a PAC from your new provider for the number you want to keep.
  6. Give the PAC from step (5) to iD to use with the iD account you’re planning to keep (i.e. your new iD phone).

Good luck @Lesley Fraser-Ward.
🤞


  • Community Member
  • 0 replies
  • November 14, 2022

Hi,

I can’t find my transaction number. I must have lost the 'Order Complete' email as I only found the ‘Thank You For Your Order’ email and it doesn’t work with the order number.

Any other way of obtaining my transaction number?


andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 11680 replies
  • November 14, 2022
bergliebe wrote:

Hi,

I can’t find my transaction number. I must have lost the 'Order Complete' email as I only found the ‘Thank You For Your Order’ email and it doesn’t work with the order number.

Any other way of obtaining my transaction number?

The transaction number is printed on the invoice you should receive with the item(s) ordered from iD Mobile.

The emails about your order item(s) don’t have the transaction number.

You might be able to ask iD for a copy of your invoice.

Good luck @bergliebe


Marc Currie
Community Member
  • Community Member
  • 0 replies
  • November 16, 2022

Hi there,

 

I am trying to submit my PAC number but ID Mobile doesn’t accept it, saying there is an “issue”.

PAC no. from Vodafone:REMOVED

Existing number: REMOVED

I have tried everything and there has been no support from ID Mobile. If I haven’t resolved this by close of tomorrow, I’ll have to cancel this contract.


andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 11680 replies
  • November 17, 2022

Okay @Marc Currie, scammers often harvest names and numbers from posts in this public forum. You’ve handily given them a PAC too.

Use live chat to contact an iD agent - type “talk to a person” after connecting to chat.

Agents work until 8pm weekdays.

🍀


  • Community Member
  • 0 replies
  • December 11, 2022

Hi everyone,

if i buy a phone via ID mobile and I need to move my current mobile number to ID mobile will I pay any charges? I am asking because when I check the terms and agreement contract it says that changing the phone number will incurr a charge of £25.

 

 


Mohammed
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • December 13, 2022

Hey ​​​​​​ @khal_101,

Porting your number via a PAC code from a different network will not incur any charge and this is free.

You’ll still be subject to any cancellations from your old network if you cancel mid-contract.

Number change requests cost £25.00 and this is where we change the number on your contract to a new number without a PAC code.

I hope that clarifies.

Mohammed


Piotr Pietrzak
New
 Contributor

hello, I lost my 9-digit transaction number and I need it to transfer the old number from another network to the id . how can i get it?


andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 11680 replies
  • May 10, 2023
Piotr Pietrzak wrote:

hello, I lost my 9-digit transaction number and I need it to transfer the old number from another network to the id . how can i get it?

Have you tried contacting the iD customer support team on Facebook or Twitter?
You can do this privately using Facebook Messenger, or use Twitter and send iD a direct message.

The support teams work until 8pm on weekdays (and 6pm at weekends + bank holidays).


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 7639 replies
  • May 10, 2023

Hi @Piotr Pietrzak 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom


  • Community Member
  • 0 replies
  • June 7, 2023

My phone number has disappeared. I got a sim off you and got the pac code it then kept the old number but now it has disappeared to the default sim number


  • Community Member
  • 0 replies
  • June 7, 2023

Can I speak to an advisor because I can't really explain the problem by writing to you


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 7639 replies
  • June 9, 2023

Hi @Mike keeg 

 

We don’t have an active customer services number, could you let us know what you mean that your number has disappeared? 

 

Has the port completed yet? The port can take up to 10pm on the selected date, is your old SIM card still active? If so the port hasn’t completed yet.

 

Tom


Javaan Stewardson
Community Member

Hello,

 

What do I do if I’ve lost my old sim but want to transfer my old number to my new sim? How do I get the PAC code? 

 

Thank you for any help! :D


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 7639 replies
  • September 6, 2023

Hi @Javaan Stewardson 

 

Could you let us know a little more about what you’d like to do?

 

Do you have an existing plan with us and would like a replacement SIM? If so, you won’t need a PAC code, just activate the replacement SIM card in the iD Mobile app/website.

 

Tom


Danielle Betney
Community Member

I can't find my purchase number anywhere on any emails 


Danielle Betney
Community Member
Piotr Pietrzak wrote:

hello, I lost my 9-digit transaction number and I need it to transfer the old number from another network to the id . how can i get it?

Me too hope someone can get back to me can see you didn't get a reply I really need to keep my old number so still using my old sim so this is a waste of money at the minute 


Kash
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 7745 replies
  • October 21, 2023

Hi @Danielle Betney,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Kash


  • Community Member
  • 0 replies
  • April 24, 2024

Need to find my transaction number no longer have the email


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 7745 replies
  • April 30, 2024

Hi @Shakadeemus88,

Welcome to the Community!

Just checking if you managed to get some assistance with this, as it’s been a while?

If you still require assistance, please get back in touch and we can PM you to provide the number.

 

Kash