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Transaction number

  • February 11, 2024
  • 2 replies
  • 103 views
B
Community Member

I can see this is going to be a great experience!!! 

Phone and sim arrived 

No welcome email 

No invoice 

No transaction number

No its not in spam/junk email folder it simply doesn't exist 

No its not written on any physical items received 

I can not believe there's no option to get live help! just a link to this forum.. i can't even return the phone and sim.. atrocious.

Best answer by JoeKing

@bradcoole  Welcome over recent day's IDMobile have experience some technical issues and it's possible your email has not been sent or in a loop within their system. Here's an option for you call IDMobile sale's on the following number  020-7139-1397.

Hope your matter can be resolved with the  sales team.

As for a great experience trust me I've been there. 😉

 

Joe

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2 replies

JoeKing
Silver Contributor
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  • JoeKing
  • Silver Contributor
  • 325 replies
  • Answer
  • February 11, 2024

@bradcoole  Welcome over recent day's IDMobile have experience some technical issues and it's possible your email has not been sent or in a loop within their system. Here's an option for you call IDMobile sale's on the following number  020-7139-1397.

Hope your matter can be resolved with the  sales team.

As for a great experience trust me I've been there. 😉

 

Joe

Android OS 14 - Nothing Phone 2, (Samsung Galaxy S 20 Ultra 5G Android 13) Here to help, I do have a life. 😉
Tyler
iD Mobile Employee
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  • Tyler
  • iD Mobile Employee
  • 3361 replies
  • February 13, 2024

Hi there Brad, we’re very sorry to hear you’ve not received your transaction code from us. This seems to be a common issue with orders outside of ID Mobile online, and via our third party websites.

 

However, if you’re certain you’ve not received it and checked all spam, junk folders etc, then we can indeed retrieve it for you.

 

Please send us a personal message and include the following information so we can do so:

 

  • Full name
  • Full address including full postcode
  • Email address
  • iD Mobile phone number

Thank you,

Tyler

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