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two numbers

T
Community Member

I have recently switched to ID and used  PAC to keep the same number. However the phone is running from my new number and my old number and people are receiving texts from a new number. It lease help!

Best answer by andewhite

Have you tried a NETWORK RESET, @Trinasln? 

The handset user guide explains the steps to follow.  

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andewhite
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Contributor
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  • andewhite
  • Platinum 
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  • 12459 replies
  • Answer
  • May 21, 2024

Have you tried a NETWORK RESET, @Trinasln? 

The handset user guide explains the steps to follow.  

Forum member (non-iD).
Kash M
iD Mobile Employee
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  • Kash M
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  • 8193 replies
  • May 22, 2024

Hi @Trinasln,

Welcome to the Community!

Have you checked the information that @andewhite.

It may also be worth checking your number in your messages/iMessage if you are using an iPhone.
 

Kash

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