Hi,
My iphone SE is unable to make calls. It is saying "an update is required to use cellular data on this iphone".
The error started 2 days ago, before I updated to IOS 12.1, i have now updated to IOS 12.1 but it is still saying the message above and "no service" (I can connect to WiFI).
Spoke to Apple and they think it is an issue with my carrier. I have tried all ways of fixing it (reset network settings, removing and replacing SIM etc) but no luck.
Any help please? I cant currently use my 4G allowance which is very frustrating.
Thanks
Richard
Solved
Unable to make calls - Apple update 12.1
Best answer by Mohammed H
Hey @rikuconnor ,
It's the first I've heard of the issue Richard.
According to Apple's support page you can try the -> following
View originalIt's the first I've heard of the issue Richard.
According to Apple's support page you can try the -> following
This topic has been closed for replies.
Hey @rikuconnor ,
It's the first I've heard of the issue Richard.
According to Apple's support page you can try the -> following
It's the first I've heard of the issue Richard.
According to Apple's support page you can try the -> following
Try resetting network settings in settings general about and then at the bottom reset. Note you will lose all saved Wi-fi networks
Best thing to do is use iTunes to back up your mobile... and then do a FULL factory reset of the mobile
Thats right clear everything so when it reboots you have to enter language etc...
Then re connect to iTunes and restore from the previous back up.
This will put back all your data and settings!
You will be promoted to update the mobile before you can restore as the back up will be from a newer build - this is good as it should now resolve any network issues.
Thats right clear everything so when it reboots you have to enter language etc...
Then re connect to iTunes and restore from the previous back up.
This will put back all your data and settings!
You will be promoted to update the mobile before you can restore as the back up will be from a newer build - this is good as it should now resolve any network issues.
Log in to the iD Community.
Not a member yet? Create an account
Please note: From 31st July 2025, you'll no longer be able to 'Log in with Facebook'. To continue using the iD Community, you'll need to create a password. Click 'Forgot Password?' to get started.
Social Login
Log in with Facebookor
Please enter your email address. If it matches our records, we'll send you instructions to reset your password.