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Unable to make calls - Apple update 12.1

  • November 21, 2018
  • 4 replies
  • 232 views
R
Community Member
Hi,

My iphone SE is unable to make calls. It is saying "an update is required to use cellular data on this iphone".

The error started 2 days ago, before I updated to IOS 12.1, i have now updated to IOS 12.1 but it is still saying the message above and "no service" (I can connect to WiFI).

Spoke to Apple and they think it is an issue with my carrier. I have tried all ways of fixing it (reset network settings, removing and replacing SIM etc) but no luck.

Any help please? I cant currently use my 4G allowance which is very frustrating.

Thanks

Richard

Best answer by Mohammed

Hey @rikuconnor,

It's the first I've heard of the issue Richard.

According to Apple's support page you can try the -> following
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4 replies

R
Community Member
  • rikuconnor
  • Author
  • Community Member
  • 0 replies
  • November 21, 2018
I should add that the phone had been working fine before this.
Mohammed
iD Mobile Employee
  • Mohammed
  • iD Mobile Employee
  • 7962 replies
  • Answer
  • November 22, 2018
Hey @rikuconnor,

It's the first I've heard of the issue Richard.

According to Apple's support page you can try the -> following
Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
D
Active Contributor
  • Dannyl404
  • Active Contributor
  • 10 replies
  • December 3, 2018
Try resetting network settings in settings general about and then at the bottom reset. Note you will lose all saved Wi-fi networks
terrywebbs
Helpful
 Contributor
  • terrywebbs
  • Helpful
 Contributor
  • 515 replies
  • December 3, 2018
Best thing to do is use iTunes to back up your mobile... and then do a FULL factory reset of the mobile
Thats right clear everything so when it reboots you have to enter language etc...

Then re connect to iTunes and restore from the previous back up.
This will put back all your data and settings!
You will be promoted to update the mobile before you can restore as the back up will be from a newer build - this is good as it should now resolve any network issues.
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