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Question

Unable to view bills using the android app


I’m not able to view my bills when using the Android ID mobile app, when I click to view a bill it tells me I need to give the app permission to access the storage but there is no storage permission when I go to the app permissions under settings.

I have a Motorola razr 40 running Android version 13, not sure if this version of Android has some issues with not displaying all the permissions as my previous phone, a Samsung S21, didn’t have this issue and showed all the permissions. 

Does anyone know how I might go about fixing this issue as I have 2 bills for August and would like to see why?

Here is a screenshot of the message I get followed by the app permission settings.

 

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2 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 12344 replies
  • August 11, 2023

Other forum members have noticed this problem as well @FC360.

@PaulnMandy@Alcapone786 and @Teacher have mentioned this issue with the iD app.
 

 


Seems like the iD app might not have been updated for latest Android storage security policies. 
Meanwhile, a workaround to access your bills could be to login to your iD account from https://my.idmobile.co.uk


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • August 13, 2023

Hi @FC360,

Sorry to hear that you are having issues with viewing your bills.

As @andewhite advised please try accessing them online and it should work.

If you have any issues, please let us know and we can assist you further.

 

Kash