I upgraded my phone but returned it 2 days later as my old phone was just as good so decided to stay with my old one...6 days after ID mobile have recieved it I have had my £19 upfront cost refunded into my bank but no update on my ID app..Still showing new phone contract...how much longer until it changes back to my original contract ?
Solved
upgrade returned
Best answer by Tom
Hi
The app may take a short while to update, however we wouldn’t expect it to take 6 days, are you still having issues with this?
Please let us know if you need any further support so we can get in touch and take a look into this.
Tom
This topic has been closed for replies.
+25Hi
The app may take a short while to update, however we wouldn’t expect it to take 6 days, are you still having issues with this?
Please let us know if you need any further support so we can get in touch and take a look into this.
Tom
Hi Tom, I did the online chat again today and it's all finally been sorted 👍
1 person likes this
Log in to the iD Community.
Not a member yet? Create an account
Please note: From 31st July 2025, you'll no longer be able to 'Log in with Facebook'. To continue using the iD Community, you'll need to create a password. Click 'Forgot Password?' to get started.
Social Login
Log in with Facebookor
Please enter your email address. If it matches our records, we'll send you instructions to reset your password.