So annoyed. Spent ages on 2 separate live chats to upgrade only to constantly get kicked off and put bk in the que. The agent puts my upgrade in my basket and I sign in online and press continue but won't let me go any further as its asking me to in put my email address either online or on the app but it already is so don't understand it at all. Im signed in. Why can't the live agent just do the upgrade fir you like every other provider. I'm disabled and using a phone fir any length of period makes me unwell. Is there any other way of upgrading?
Solved
upgrading not working
Best answer by andewhite
Try discussing your upgrade options with the iD telephone sales team
Call them on 020 7139 1397, during normal office hours.
This topic has been closed for replies.
+26Try discussing your upgrade options with the iD telephone sales team
Call them on 020 7139 1397, during normal office hours.
Forum member (non-iD).
1 person likes this
+24Hi
Welcome to the Community!
We hope that you were able to get this resolved with the Sales Team.
If you still require assistance, you can get back to us here and we will do our best to help.
However we are unable to process upgrades here.
Kash
Log in to the iD Community.
Not a member yet? Create an account
Please note: From 31st July 2025, you'll no longer be able to 'Log in with Facebook'. To continue using the iD Community, you'll need to create a password. Click 'Forgot Password?' to get started.
Social Login
Log in with Facebookor
Please enter your email address. If it matches our records, we'll send you instructions to reset your password.