Hi when I call the voicemail on my phone and enter my phone number and then the hash key it says your mailbox has not been setup fully. I have tried switching voicemail off and on the iD Mobile app but the problem still persists. Could you help me?
Solved
Voicemail not set up fully
Best answer by andewhite
Federico Sirolla wrote:
I am currently abroad. I have been dialling 123, if I stay on the line it says to call your voicemail to setup your mailbox but I am calling the voicemail so I don’t know what to do.
Is me being abroad the cause of this problem?
I don’t think you can setup iD Mobile voicemail when you’re abroad - it needs to be setup when you’re in the UK
This topic has been closed for replies.
+24Try turning off voicemail via your online account and leave it off for 24 hours before turning it back on.
+24Welcome to the Community!
Just checking how you got on from the advise that
If you require further assistance, please let us know.
Kash
Hey
Are you in the UK currently or abroad?
Are you able to stay on the line and follow any steps to set this up?
What number are you ringing for voicemail?
Have you tried dialling 123?
Mohammed
I am currently abroad. I have been dialling 123, if I stay on the line it says to call your voicemail to setup your mailbox but I am calling the voicemail so I don’t know what to do.
Is me being abroad the cause of this problem?
+26Federico Sirolla wrote:
I am currently abroad. I have been dialling 123, if I stay on the line it says to call your voicemail to setup your mailbox but I am calling the voicemail so I don’t know what to do.
Is me being abroad the cause of this problem?
I don’t think you can setup iD Mobile voicemail when you’re abroad - it needs to be setup when you’re in the UK
Hey
This will be the issue, you need to setup when you’re in the UK.
As you need to set a PIN I believe for when dialling abroad.
Mohammed
Mohammed wrote:
Hey
This will be the issue, you need to setup when you’re in the UK.
As you need to set a PIN I believe for when dialling abroad.
Mohammed
Hi. I have the same situation and am a new customer. I’m in and out of the UK constantly and find this really unhelpful. I’ve got important calls and need to be able to access my voicemail asap BEFORE returning to the UK this weekend. What can be done in this case?
+24CMcG1882 wrote:
What can be done in this case?
Nothing! You need to setup your account and any related services while your in the UK.
WelshPaul wrote:
CMcG1882 wrote:
What can be done in this case?
Nothing! You need to setup your account and any related services while your in the UK.
Thanks WelshPaul. Are you an IDMobile employee or answering as a customer?
+24Hi
As
As you need to set a PIN I believe for when dialling abroad.
Kash
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