I think that ID mobile is acting unfairly by not allowing users to use wi-fi calling on mobiles not purchased from ID mobile.
I wish to make a formal complaint to ID mobile.
I've spoken with other carriers Vodafone , O2 and EE. If you take out pay monthly SIM from them and provide your own mobile, you can use WI-FI calling features as it's part of phone features.
I spoke with Samsung store at Trafford centre and they confirmed feature should always be available.
I'm looking at taking this matter to OFCOM as I believe ID mobile is acting anti competitively by stipulating mobile must be purchased from ID mobile.
Please advise.
Solved
why cant i use wifi calling on s9 plus i bought from somewhere else? you can use WiFi calling with Vodafone, O2
Best answer by Kevin M
Hi @Stmitchell635 and welcome to our iD Mobile community here.
Firstly. We can absolutely shut down any sort of claims that we're withholding the feature from people simply because the phone was not bought from ourselves. In fact it's quite the opposite.
Some major network's make it so that certain features with a phone will only work when you use that phone with the network the phone was purchased from originally. Sure you might be able to get the phone unlocked once your contract is up, but a couple of features may be useless with another network (so this wouldn't just solely be with ourselves).
For us to withhold Wi-Fi calling would mean we'd be cutting down our potential customer base, given how important WiFi calling can be to certain buildings. So believe us, in this case, it's them, not us.
Have you been able to try another SIM (not just an iD one or the original network's SIMs, with the phone in question?). If it's working with other network's, but not ourselves, then it could potentially be that something within the phones settings is causing a conflict.
View originalFirstly. We can absolutely shut down any sort of claims that we're withholding the feature from people simply because the phone was not bought from ourselves. In fact it's quite the opposite.
Some major network's make it so that certain features with a phone will only work when you use that phone with the network the phone was purchased from originally. Sure you might be able to get the phone unlocked once your contract is up, but a couple of features may be useless with another network (so this wouldn't just solely be with ourselves).
For us to withhold Wi-Fi calling would mean we'd be cutting down our potential customer base, given how important WiFi calling can be to certain buildings. So believe us, in this case, it's them, not us.
Have you been able to try another SIM (not just an iD one or the original network's SIMs, with the phone in question?). If it's working with other network's, but not ourselves, then it could potentially be that something within the phones settings is causing a conflict.
This topic has been closed for replies.
Stmitchell635 wrote:
They don't fully support customers who buy hardware elsewhere.
Im going to report matter to OFCOM
Im going to report matter to OFCOM
Kparry65 wrote:
Mohammed"
which suggests that wifi calling may not be available for everyone.
Hello
I've already since confirmed from speaking to our TechTeam that this isn't true.
Mohammed wrote:
Hello @Stmitchell635 ,
After investigating this further with our Team, they've advised WiFi Calling should work in a handset regardless of where it's purchased.
After investigating this further with our Team, they've advised WiFi Calling should work in a handset regardless of where it's purchased.
This has been raised to the manufacturer and we're looking into this.
Are you still with iD Mobile?
If so, I can also pass on the information as I'm currently in the process of collating this.
Mohammed
Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
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Yes I am still will IDmobile at the present moment.
I have tried my partners Vodafone sim card in my phone and wifi calling works perfectly as it did with my old EE sim, so its either a problem with this particular ID mobile sim card or with the ID mobile service.
I am still within my 30 days return period so unless this can be resolved, I will be leaving.
I am still within my 30 days return period so unless this can be resolved, I will be leaving.
Hello @Kparry65 ,
I can try escalating this to our Team to send over to the manufacturer but it may take some time for a response on this.
Can you confirm which software version you have?
Can you also confirm which version of Android you're running?
Where was the phone originally purchased from?
Mohammed
I can try escalating this to our Team to send over to the manufacturer but it may take some time for a response on this.
Can you confirm which software version you have?
Can you also confirm which version of Android you're running?
Where was the phone originally purchased from?
Mohammed
Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
1 person likes this
Mohammad
My S8 has android version 9, software version
G950FXXU5DSH3
Originally from EE.
I only have 5 days left of my 30 day return period though.
Kay
My S8 has android version 9, software version
G950FXXU5DSH3
Originally from EE.
I only have 5 days left of my 30 day return period though.
Kay
[quote=Kparry65]Mohammad
My S8 has android version 9, software version
G950FXXU5DSH3
Originally from EE.
I only have 5 days left of my 30 day return period though.
Kay[/quote]
Hello [user=16387]Kparry65[/user] ,
We wouldn't be able to get a response within 5 days unfortunately.
If you're on a SIM-only plan, you can cancel at any time with 30-days notice.
If you're on a contract however, you'd be tired into the term once past your returns period.
As we need to liaise with the manufacturer, responses may take several weeks.
If you're happy for us to raise this and investigate further, please let us know.
Mohammed
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