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Why is the GB not correct after upgrade. Looks like half has been used within 1 hour!

Sarah Harmer
Community Member

Hi,

 

I just upgraded to a 70gb 1 month from a 12gb 1 month and within 2 hours (not used) it says the following on my account… 31.6gb used of 44.3gb.

 

What does this mean? I just paid for 70gb.

 

Any help would be much appreciated

Thanks

Sarah

Best answer by andewhite

Okay @Sarah Harmer, it seems that because you’ve upgraded within the billing period of your old plan, iD have adjusted your data allowance to be a pro-rated combination of your old plan data allowance and your new plan data allowance. 

I guess if you have a live chat with ID customer service, the agent should be to explain the pro-rated data allowance.
🤞

 

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5 replies

Sarah Harmer
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  • Sarah Harmer
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  • Community Member
  • 0 replies
  • July 30, 2023

 

andewhite
Platinum 
Contributor
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  • andewhite
  • Platinum 
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  • 12461 replies
  • Answer
  • July 30, 2023

Okay @Sarah Harmer, it seems that because you’ve upgraded within the billing period of your old plan, iD have adjusted your data allowance to be a pro-rated combination of your old plan data allowance and your new plan data allowance. 

I guess if you have a live chat with ID customer service, the agent should be to explain the pro-rated data allowance.
🤞

 

Forum member (non-iD).
Sarah Harmer
1 person likes this
  • Sarah Harmer
    Sarah Harmer
Kash M
iD Mobile Employee
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  • Kash M
  • iD Mobile Employee
  • 8193 replies
  • July 31, 2023

Hi @Sarah Harmer,

Welcome to the Community!

The information that @andewhite has provided is correct.

You should be receive the full allowance amount on 12th August when your allowances renew.

 

Kash

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
Sarah Harmer
1 person likes this
  • Sarah Harmer
    Sarah Harmer
1978smithy
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 Contributor
  • 1978smithy
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 Contributor
  • 3 replies
  • May 30, 2024

I got a 250gb plan but says I've used it all up within 24 hrs....why?

Tom
iD Mobile Employee
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  • Tom
  • iD Mobile Employee
  • 8484 replies
  • June 5, 2024

Hi @1978smithy 

 

Where does it say you’ve used it all up in 24 hours?

 

Did you receive a text from us?

 

Tom

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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