Hi there, I would firstly like to discuss my February bill. I was charged double and don’t underwhy, hence why I stopped my direct debit and requested to close my account.
However, may the billing issue be resolved, I would like to upgrade and keep my contract.
I’d love to get some support with the above, thank you!
Hi
Cancelling the Direct Debit won’t stop any collections, so it’ll simply lead to missed payments on your credit file. We would highly discourage this; instead, you should always contact us if you have any concerns about your billing. I would recommend reinstating the Direct Debit and paying off any outstanding balances. If it turns out we have in fact overcharged you, then of course we’ll be happy to refund the overpayment.
We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.
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Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Thank you,
Rory
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