Question

Coverage Issues

  • 24 July 2020
  • 5 replies
  • 83 views

Has anybody else had problems with the network and mobile internet today?


5 replies

Userlevel 3
Badge +7

Hi @Tigerguy476,

 

Sorry to hear about the coverage issues that you are having.

To check your coverage and to try and improve it please check out the handy article below on our Community.

 

https://community.idmobile.co.uk/coverage-24/how-to-check-coverage-165

 

Kash

Unfortunately, I already did this. I've also reset my phone, turned it off and on again, and hit airplane mode several times. 

I have no clue what's going on. And it's effecting me everywhere. I can't even call anyone in customer services because the call centres are closed (A call I had to make with someone  else's phone) 

Userlevel 3
Badge +7

Hi @Tigerguy476,

I’m very sorry about that.

Could you please try testing the SIM in another handset and let us know if this makes any difference?

We may need to get a new SIM card sent out to you but let us know if the SIM works better in a different handset first.

Thanks,


Kash

I actually have a new SIM card already. It's unused as I kept my old one when I got this phone

Userlevel 7
Badge +9

Hi @Tigerguy476,

We will arrange for a member of our support team to get in touch regarding this issue to investigate further on what could be causing it.

Ryan

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