Hi everyone. I’m not all that familiar with mobile data.
I have an ID mobile sim and my wife has a virgin mobile sim. Using fast.com, my average download speed is ~1 Mb and my wife’s is ~12 Mb in the same location (home).
Is this simply due to virgin mobile having better signal at our home? I would like to stay with ID if I can, but might need to change to virgin mobile if this slow performance persists.
(We currently don’t have broadband, so are reliant on phone sim for internet connection)
Thanks for any help/advice.
Best answer by Michelle
Hi
We don’t have a direct email address.
Our Live Chat team can also help if you are not happy about sharing your postcode here.
They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.
Once you land on the page above, scroll down to see the Live Chat section.
The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient.
Once the agent is available the button appears blue, indicating that an agent is available.
No need to refresh the page, this will happen automatically.
Michelle
iD Mobile