Sticky F.A.Q.

Wi-Fi Calling & 4G Calling

  • 29 March 2018
  • 32 replies
  • 19709 views

Userlevel 4
Badge +2

What is Wi-Fi Calling (VoWIFI)?


Wi-Fi Calling is a great iD feature on selected handsets. It lets you use the power of Wi-Fi to make better calls, and smash through indoor blackspots.

Indoor blackspots can stop you getting connected, but with Wi-Fi Calling, that's not a problem. It gives you clearer calls, in more places than ever before. Oh, and you can also use it to send texts. Here’s how to get it…

How do I get Wi-Fi Calling?


1. Check that your phone is compatible.
Here’s the important bit. Is your phone compatible? Well, if you’ve got one of these, you’re in luck:

Apple

  • iPhone SE
  • iPhone SE (2020)
  • iPhone 5s
  • iPhone 6
  • iPhone 6 Plus
  • iPhone 6s
  • iPhone 6s Plus
  • iPhone 7
  • iPhone 7 Plus
  • iPhone 8
  • iPhone 8 Plus
  • iPhone X
  • iPhone XR
  • iPhone XS
  • iPhoneXS Max
  • Apple iPhone 11
  • Apple iPhone 11 Pro
  • Apple iPhone 11 Pro Max

Android

  • Alcatel 1X (2019)
  • Alcatel 1S
  • Alcatel 3 (5053Y)
  • Alcatel 3L
  • Huawei Mate 10 Pro.
  • Huawei P Smart (2018)
  • Huawei P Smart (2019)
  • Huawei P Smart (2020)
  • Huawei P20
  • Huawei P20 Plus
  • Huawei P20 Lite
  • Huawei Mate 20 Pro
  • Huawei Mate 20 Lite
  • Huawei Y5P
  • Huawei Y6 (2019)
  • Huawei Y6S
  • Huawei Y7
  • Huawei Y7 (2019)
  • Huawei P30 Lite
  • Huawei P30
  • Huawei P30 Pro
  • Huawei P30 Pro New Edition
  • Huawei P30 Lite (2020)
  • Huawei P40 (5G Ready)
  • Huawei P40 Pro (5G Ready)
  • Honor Play
  • Honor View 10
  • Honor View 20
  • Honor 8X
  • Honor 8A
  • Honor 9 Lite
  • Honor 9X
  • Honor 10
  • Honor 10 Lite
  • Honor 20
  • Nokia 1.3
  • Nokia 2.2
  • Oppo A72
  • Samsung A21S
  • Samsung A3
  • Samsung A3 (2017)
  • Samsung A5
  • Samsung A51
  • Samsung A6
  • Samsung A7
  • Samsung A71
  • Samsung A9
  • Samsung A40
  • Samsung A41
  • Samsung A50
  • Samsung A70
  • Samsung J6
  • Samsung Galaxy J6+ (2018)
  • Samsung J6 (2018)
  • Samsung Galaxy J4 + (2018)
  • Samsung S7
  • Samsung S7 Edge
  • Samsung Note 8
  • Samsung Galaxy Note 9
  • Samsung Note 10
  • Samsung Note 10 Lite 
  • Samsung Note 10+
  • Samsung Note 10+ 5G Ready
  • Samsung S8
  • Samsung S8+
  • Samsung S9
  • SamsungS9+
  • Samsung S10
  • Samsung S10 Lite
  • Samsung S10+
  • Samsung S10e
  • Samsung S20 (4G)
  • Samsung S20 (5G Ready) 
  • Samsung S20 Plus (5G Ready)
  • Samsung S20 Ultra (5G Ready)
  • Sony L4
  • Sony XZ3
  • Sony XZ2
  • Sony XA2
  • Sony Xperia X10 (SM13)
  • Sony Xperia 1 (PF13)
  • Sony Xperia 1 II 5G
  • Sony Xperia 5
  • Sony L3
  • Motorola One Macro
  • Motorola G8 Plus 

2. Make sure you have access to Wi-Fi.
Wi-Fi calling will work when you’re unable to connect to either a 3G or 4G network and have a minimum of 2MB Wi-Fi speed. Most current Wi-Fi packages offer speeds between 8MB and 200MB. If you’d like to check yours, just head over to Google, type in ‘internet speed test’, and take the test.

3. Make sure your software is up to date.
You now need to update your phone's software, if it’s not bang up to date already. If you’re an iPhone user, you’ll need to install the latest software and accept the latest carrier settings (there’s a question on how to do this below).
Then your Wi-Fi Calling is good to go - you might just need to switch on Wi-Fi Calling in your phone settings.

 

What's the difference between 4G Calling and Wi-Fi calling?


4G Calling lets you make and take calls over a 4G network. Wi-Fi Calling, on the other hand, lets you make and take calling through a wireless internet connection.

 

Does Wi-Fi Calling come out of my allowances?


Yes, Wi-Fi Calling comes out of your monthly allowance of minutes. If you haven't got any minutes left, you'll be charged at our usual out-of-plan rates.

You'll also be charged at our out-of-plan rates if you make a call that's not covered by your monthly allowance of minutes. These include international calls, or premium calls such as chat lines and TV competitions.

How do I update my Android phone’s software to get Wi-Fi Calling?


To get Wi-Fi Calling you need to make sure your software is up to date. We recommend you backup your phone's memory before you do any software updates - just to make sure everything's safe.

 

How exactly do I enable Wi-Fi Calling on my iPhone?


To enable Wi-Fi Calling on a compatible Apple handset, follow these steps:

• Make sure your device is connected to a Wi-Fi or cellular network.
• Upgrade to iOS 11.2
• Accept new carrier settings
• Go to settings > Mobile data > Wi-Fi calling

To check your carrier settings, simply tap Settings > General > About. The carrier field should display iD 31.1 or greater.

 

Can I use Wi-Fi Calling abroad?


No, sorry. It only works in the UK.

 

What is 4G Calling (VoLTE)?

4G Calling (VoLTE) is another great iD feature on selected handsets. This free service lets you make and receive calls over our 4G Network.

We know that indoor blackspots can stop you getting connected. With 4G Calling, that's not a problem.

It gives you clearer calls, in more places than ever before.

 

How do I get 4G Calling?


1. Check that your phone is compatible.
We only support a select number of handsets currently. If you have one of these, you'll be good to go.

Apple

  • iPhone SE
  • iPhone SE (2020)
  • iPhone 6
  • iPhone 6 Plus
  • iPhone 6S
  • iPhone 6S Plus
  • iPhone 7
  • iPhone 7 Plus
  • iPhone 8
  • iPhone 8 Plus
  • iPhone X
  • iPhone XR
  • iPhone XS
  • iPhoneXS Max
  • Apple iPhone 11
  • Apple iPhone 11 Pro
  • Apple iPhone 11 Pro Max

Android

  • Alcatel 1X (2019)
  • Alcatel 1S
  • Alcatel 3 (5053Y)
  • Alcatel 3L
  • Huawei P10
  • Huawei P10 Lite
  • Huawei P10 Plus
  • Huawei P Smart (2018)
  • Huawei P Smart (2019)
  • Huawei P Smart (2020)
  • Huawei P20
  • Huawei P20 Plus
  • Huawei P20 Lite
  • Huawei P8 Lite
  • Huawei Mate 20 Pro
  • Huawei Mate 20 Lite
  • Huawei Y5P
  • Huawei Y6 (2019)
  • Huawei Y6S
  • Huawei Y7
  • Huawei Y7 (2019)
  • Huawei Mate 10 Pro
  • Huawei P30 Lite (2020)
  • Huawei P30
  • Huawei P30 Pro
  • Huawei P40 Lite 
  • Huawei P40 (5G Ready)
  • Huawei P40 Pro (5G Ready)
  • Honor Play
  • Honor View 10
  • Honor View 20
  • Honor 9 Lite
  • Honor 9X
  • Honor 10
  • Honor 10 Lite
  • Honor 20
  • Honor 8X
  • Honor 8A
  • Nokia 1.3
  • Nokia 2.2
  • Oppo A72
  • Samsung A21S
  • Samsung A3 (2017)
  • Samsung S7
  • Samsung S7 Edge
  • Samsung S8
  • Samsung S8+
  • Samsung S9
  • Samsung S9+
  • Samsung S10 
  • Samsung S10+
  • Samsung S10e
  • Samsung S20 (4G)
  • Samsung S20 (5G Ready)
  • Samsung S20 Plus (5G Ready)
  • Samsung S20 Ultra (5G Ready)
  • Samsung A10
  • Samsung A3
  • Samsung A5
  • Samsung A51
  • Samsung A6
  • Samsung A7
  • Samsung A71
  • Samsung A9
  • Samsung A20e
  • Samsung A40
  • Samsung A50
  • Samsung A70
  • Samsung A80
  • Samsung Galaxy J4 + (2018)
  • Samsung J6
  • Samsung Galaxy J6+ (2018)
  • Samsung J6 (2018)
  • Samsung Note 8
  • Samsung Galaxy Note 9
  • Samsung Galaxy Note 10
  • Samsung Note 10 Lite 
  • Samsung Galaxy Note 10 +
  • Sony L4
  • Sony XZ3
  • Sony XZ2
  • Sony XA2
  • Sony L3
  • Sony Xperia X10 (SM13)
  • Sony Xperia 1 (PF13)
  • Sony Xperia 1 II 5G
  • Sony Xperia 5
  • Motorola One Macro
  • Motorola G8 Plus 

2. Make sure you have access to 4G.
Using 4G calling requires you to have access to 4G.
Make sure that your mobile data is turned on and you have a 4G connection available.
You can check your coverage here

3. Make sure your software is up to date.
You now need to update your phone's software, if it’s not bang up to date already. If you’re an iPhone user, you’ll need to install the latest software and accept the latest carrier settings

 

Does 4G Calling come out of my allowances?


Yes, 4G Calling comes out of your monthly allowance of minutes. If you haven't got any minutes left, you'll be charged at our usual out-of-plan rates.

You'll also be charged at our out-of-plan rates if you make a call that's not covered by your monthly allowance of minutes. These include international calls, or premium calls such as chat lines and TV competitions.


Any more questions on the Wi-Fi Calling or 4G Calling? Post them below. Or alternatively visit our Help & Advice pages at 4G Calling or Wi-Fi Calling

 


32 replies

Userlevel 1
Hi,

Had my iD SIM for about a week now. I'm aware that Three only broadcasts VoLTE on Band 20 (800 MHz). One thing I'm noticing is that if both LTE bands are available, I'm tending get Band 3 i.e. no VoLTE. In areas with limited Band 3 but good Band 20 the phone is constantly switching between VoLTE and UMTS (I.e. 3G) I tested this on my partner's phone and the results were the same.

E.g. Currently I'm in Lancaster City Centre, on 4G but not on VoLTE. Anyone else experiencing this?


Hi,

What phones are you using?
Userlevel 1

Hi,

Had my iD SIM for about a week now. I'm aware that Three only broadcasts VoLTE on Band 20 (800 MHz). One thing I'm noticing is that if both LTE bands are available, I'm tending get Band 3 i.e. no VoLTE. In areas with limited Band 3 but good Band 20 the phone is constantly switching between VoLTE and UMTS (I.e. 3G) I tested this on my partner's phone and the results were the same.

E.g. Currently I'm in Lancaster City Centre, on 4G but not on VoLTE. Anyone else experiencing this?
Hi,

What phones are you using?


Cheap Chinese model and a Moto G4 (which doesn't support VoLTE). Irrelevant though as I know that iD is not utilising Band 20 as much as it could. Plus the Umidigi worked flawlessly on EE 2 weeks ago 😐
Userlevel 1

Are you guys working on adding older phones to the list, or is it just newer models that get included? 

I've moved to a new office at work, where we get no signal, and my poor Moto G6 can't send/receive any calls through the day (maybe this is a blessing in disguise).

There is no such phone as the Sony Xperia X10. There is the Sony Xperia 10 and the Sony Ericsson X10. I assume you mean https://www.idmobile.co.uk/shop/pay-monthly/sony-xperia-10-64gb-black can you update please, its confusing.

Also will you support at least one “Android One” handset? https://www.android.com/one/

As outside of an iPhone or Google Pixel 4 most other phones have woeful update schedules and I don’t like to risk my security on a quickly out of date phone. I would happily purchase direct from yourselves if offered. Unfortunately the Nokia 2.2 and Moto One Macro are not Android One like many of their siblings.

I realise that these are niche compared to Samsung or Apple, but at least one option would be very much appreciated.

Hello,

 

I would like to join ID.

 

I have a device on your wifi calling list (Sony Xperia XA2) but I didn’t buy it from ID. It is unlocked and up to date.

 

Will it definitely work for wifi calling and volte on ID?

 

Thanks!

 

NickP

Userlevel 6
Badge +8

Good to hear that @Meritez 

Sometimes devices unlisted can work, it’s just that with subsequent updates to firmware the ability then gets lost.  So in the effort to not disappoint people it’s best to usually leave them off the list just so that we don’t potentially disappoint people in future by reporting something falsely.

Userlevel 6
Badge +8

Hello there @nrsp 

The only reason I could think that it wouldn’t work is if the firmware for the phone is one that is flashed in particular with a previous network so that certain features (WiFi calling in this case) are only compatible when used with said networks own SIM’s.

We’ve heard customers tell us they’ve flashed the firmware to make things work fine thereafter, but that’s not something we’d be able to help with from our side.

 

You’d be welcome to purchase a SIM and cancel it within the cooling off period to test if your phone allows for WiFi calling though.

Reply