Hello ​@Caz Ward 

Thanks for getting in touch. 

Can you please also check that you do not have any filters on the browser you are using?

Also, are you getting the restriction when attempting to access the site via WiFi or mobile data?

Thanks, 

Nat 

Just checking Caz.

After toggling the adult filter to off have you scrolled down the page and clicked save?

Just got 'adult content filtering' from 3. I do NOT have adult content filtering turned on in ID mobile but it has suddenly switched on in 3. Anyone else getting this?

I have tried enabling adult content filtering in ID app and then turning it off again but it is still enabled in 3.

Any ideas on how to disable the filter (I am over 18!)

Hi ​@Dave Garner  sorry to hear that you’re having trouble with this. 

We will see if switching it off from our side makes any difference. 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview 

We’ll see you there.
 

Access restricted

Hello.

I'm 45 and I have the same issue.

I toggle off the adult filter and still nothing.

Can someone sort this. Thanks

I'm having the same issues with restricted access. Can you help? 

Hi ​@CptObviou5  sorry to hear this.

We will see if switching it off from our side makes any difference. 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview 

We’ll see you there.