Hey there ​@PP19, sorry to hear that.

What’s your full postcode and what phone do you have please?

Do you only have the issue at home?

Thanks,

Tyler

I have an iPhone 15 plus 128gb. postcode PL34NY 
 

I have done a reset - twice , switched it in and off, can’t take a SIM out as there is none 

This has been going on at home for 2 weeks, phone doesn’t ring and I just suddenly get a message telling em I have VM, I can’t ring out and I need my phone because I have an ill elderly mother and WFH.

its a standard basic requirement. Needless to say if anything happens to my mother whilst this issue goes on and isn’t dealt with I will be processing legal proceedings 
 

Hello ​@PP19 

Thanks for getting back to us. 

I have ran a check on the postcode provided and no known issues have been detected. 

Can you please try a manual network reset? 

• Step 1: Open the Settings App
• Step 2: Tap on ‘General’
• Step 3: Scroll Down and Tap on ‘Reset’
• Step 4: Tap on ‘Reset Network Settings’
• Step 5: Enter Your Passcode and Confirm

Thanks

Natalie 

Hi ​@Natalie W 

yes done that - twice 

and switched the phone on and off 

and deleted my phone number and re submitted 

and turned wi fi calling off and on again 

and switched iMessages on and off 

already today I have tried to ring a number 5 separate times - no connection and have missed 3 calls from the hospital 

Thank you for confirming the steps you have taken ​@PP19 

Are you using a physical or eSIM please?

Natalie 

​@Natalie W 

esim 

​@Natalie W 

eSIM

Thank you for confirming. 

Can you please check the handset settings and make sure any previous eSIM’s are deleted.

Please ensure ensure your SIM tray is empty of any previous SIM’s. 

Thanks, 

Natalie 

No SIMS in the tray as this is a new phone that you sent me and no other ESIMs.

what I don’t understand is why 2 weeks ago I could get calls no problem and now there’s an issue when nothing has changed ?

Thank you.

Are you not able to receive any calls at all or is this an issue with certain numbers/networks contacting you?

If you wish, we can send you a private message to look in to this further?

Thanks, 

Natalie 

No calls at all - today I have had 3 calls all from different numbers - inc landline, phone has not rung once and when I go to access the Answermachine I can’t even ring that unless I physically leave my house 

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further ​@PP19 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Natalie