Bought a new phone for my sons birthday on the ID network. The service is poor. Its not good enough for him to play his favourite app Pokemon which is so frustrating.
The pure fact that this is a new contract I have no idea what to do? Do I have to leave and pay a fee to get out of the contract? What options do I have here?
Any help would be greatly appreciated
Best answer by WelshPaul
If you ordered the product through the iD Mobile website or their telephone sales line, you have a 30-day cooling-off period. If you’re not satisfied with the product, you can return it. That’s what cooling-off periods are for!
https://www.idmobile.co.uk/help-and-advice/returns-cancellations
+26If you ordered the product through the iD Mobile website or their telephone sales line, you have a 30-day cooling-off period. If you’re not satisfied with the product, you can return it. That’s what cooling-off periods are for!
https://www.idmobile.co.uk/help-and-advice/returns-cancellations
+26That’s why we have cooling-off periods – so you can try before committing! Unfortunately, you’re stuck with it now.
+19Hi
I am sorry to hear of the trouble you have had with your coverage.
Can you please check your coverage here to see if there are any current outages in your area - https://www.idmobile.co.uk/help-and-advice/coverage
Some materials and structures can also affect signal strength.
Can you try switching to 4G only to see if that helps? Do you have Wi-Fi calling and VoLTE enabled?
+24Hi there
Thanks,
Tyler
Thank you for providing your postcode.
I have checked and can confirm there are no issues showing in the area.
How has the service been since your last post to us?
Natalie
Also we were told that we would be contacted by ID technical support team within 24/48 hours after our call on last Friday 5th Sept.
Yet to receive any call from them!!!!!!!
+24Hey there
https://www.three.co.uk/support/network-and-coverage/coverage?location=AL7+1RR
Only 4G would work here, and should be good service. What team have you previously spoken to, our live-chat or complaints team?
Thanks,
Tyler
My wife spoke to the technical help team who advised they would investigate why my son was having issues with latency and pretty much deemed his pokemon app useless.
They advised they would get back within that time frame I previously mentioned.
Weve heard nothing
+26There is no 5G coverage at that location, only 4G.
+24Hey there
https://www.idmobile.co.uk/live-chat
Thanks,
Tyler
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