I recently moved to ID Mobile and can’t believe how bad the coverage is. My calls are constantly dropping out and people can’t hear what I am saying. I notice that there are lots of people reporting the same thing within this community. I am going to report this to Ofcom as I’m currently paying for a phone I can’t use! Hs anyone has any luck with this (or found a solution)
Solved
Calls dropping off - terrible coverage
Best answer by WelshPaul
You have a cooling-off period for this very reason. If the coverage or overall service doesn’t meet your standards, make use of it to cancel penalty-free.
+26You have a cooling-off period for this very reason. If the coverage or overall service doesn’t meet your standards, make use of it to cancel penalty-free.
+19Hi
Can you please check your coverage here to see if there are any current outages in your area - https://www.idmobile.co.uk/help-and-advice/coverage
Some materials and structures can also affect signal strength.
Can you try switching to 4G to see if that helps? Do you have Wi-Fi calling and VoLTE enabled?
If not, as
There aren’t any outages reported in my area and this has been happening since I switched anyway, not a few days. Wifi calling is already enabled and i’ve tried 4G.
Reading other comments on here, it seems that this is a widespread issue. I will check my contract but as i have a handset, don’t think this applies.
+19How is coverage in your area
When and where did you make your purchase?
Log in to the iD Community.
Not a member yet? Create an account
Please enter your email address. If it matches our records, we'll send you a password reset link.
Need help? Email CommunitySupport@idmobile.co.uk with your iD Community username.
