Over the past few weeks, I have been attempting to obtain assistance from the agents through the chat, but unfortunately, their efforts have been largely unsuccessful. Despite their insistence that everything is in order, both my partner and I are unable to make or receive calls.

I have engaged with Apple, who conducted tests on both our devices (16 Pro Max) both remotely and in-store, and were unable to identify any hardware or software issues.

Apple suggested that we consider using an eSIM instead of a physical SIM, as they are often more reliable. I attempted to obtain an eSIM through the app, which appeared to be a relatively straightforward process. However, none of the eSIMs were activated. They would remain on the “activating with network” status for several hours, followed by a message indicating that the activation had failed.

I contacted iD, who requested that I uninstall the eSIM and attempt a new one. Unfortunately, the same issue persisted, and they were unable to send additional eSIMs. They informed me that I would need to wait 48 hours to obtain a new eSIM. I waited the specified time and attempted to reissue the eSIM through the app, but it was blocked. As a result, I was once again instructed to wait another 48 hours. This cycle continued, and no resolution was achieved.

As a result, I have been unable to make or receive calls for several weeks. I still have not been able to obtain an eSIM. The technical team that iD sent a ticket to be resolved has consecutively failed to sort it, nor has attempted to discuss the issue. I am currently on a contract, and I feel like I am being held hostage by this “we could care less indifference” network.

I have also noticed that the agents have become increasingly dismissive and dismissive of my experience. They have intentionally discredited and gaslit me, suggesting that my concerns are unfounded.

Has anyone faced similar issues?
What should I do next. I clearly have reached a dead end and should not be held hostage to this contract.