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cant make phone calls

  • January 23, 2025
  • 6 replies
  • 234 views

Blicjo
New
 Contributor
  • New
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  • 1 reply

It's January 23rd, for no reason I lost the ability to make calls, the text still comes through but the calls don't, strange because my wife, being on a different network, the same thing happened

6 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 12049 replies
  • January 23, 2025

The reason may be down to a Three UK network fault, ​@Blicjo


George Morrice
New
 Contributor
  • New
 Contributor
  • 2 replies
  • January 23, 2025

I also can’t make or receive calls-location Aberdeen 


Blicjo
New
 Contributor
  • Author
  • New
 Contributor
  • 1 reply
  • January 23, 2025

my wife has smarts and it's the same, it started at the same time


Forum|alt.badge.img+17
  • iD Mobile Employee
  • 1888 replies
  • January 24, 2025

Hi ​@Blicjo and ​@George Morrice 

 

Thank you for getting in touch. 

 

We're aware of a network wide issue affecting services, unfortunately we do not have a time frame of when this will be resolved.

We apologise for any inconvenience caused and want to assure you this is high priority and our team are working hard to get this repaired as quickly as possible.

 

All updates are available to view here

 

Thanks, 

 

Nat 


George Morrice
New
 Contributor
  • New
 Contributor
  • 2 replies
  • January 24, 2025

Now operational 🙏


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 3001 replies
  • January 26, 2025

Hey all​​​​​​,

 

We’ve had confirmation that the issue is now fully resolved, and calls are functioning as expected. Thank you for your patience and we apologise for any inconvenience this has caused you.  

 

If you’re still unable to make or receive calls, please try restarting your phone, or toggling Airplane Mode on and off.

 

For latest updates, please see:

 

https://community.idmobile.co.uk/contacting-id-183/some-customers-are-unable-to-make-or-receive-calls-72269

 

Thanks,

Tyler