Compensation from ID Mobile and or Three for poor service today (25/6/25)

Does your iD Mobile contract not cover the procedure & processes for loss-of-service compensation, @Bertie6900? 

How would my contractual procedures and processes help me connect incoming and outgoing calls when the network appears to be down?...if it does then I am all ears...

The iD contract details and terms would’ve been provided (by email) soon after signing your iD contract, ​@Bertie6900. 

Those iD contract terms would usually cover loss-of-service.

I also want the Compensation which help said when my service comes back they will pay so I want today and the last times failling that i want a mac code to change network 

I need to be on a working networking like many due to my health..

• How do I request a PAC or STAC from iD Mobile and switch to another network? F.A.Q.

This community article should help with a PAC from iD, ​@run187. 

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Hi ​@Bertie6900  and ​@run187  we appreciate it is frustrating when things don’t work as they should. Our team at Three worked as quick as they could to get everything up and running again.

We hope it didn’t cause too much disruption to your day, and we are sorry for any inconvenience caused.

I still want   compesatnstte for two losses of service or a mac code i  was offred 20 pound which is not good enough..

Hi ​@run187  as previously shared by ​@andewhite  you can see how to get your PAC here - How do I request a PAC or STAC from iD Mobile and switch to another network? | iD Mobile Community

In regards to compensation, this is not something iD will be offering at this time.

Thanks.